At a Glance
- Tasks: Lead the delivery of National Messaging services and enhance customer satisfaction.
- Company: Join Airbus Defence and Space, a leader in sustainable aerospace innovation.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and personal growth.
- Why this job: Make a real impact in a dynamic digital environment while supporting cutting-edge technology.
- Qualifications: Experience in IT Service Management and strong technical expertise in messaging services.
The predicted salary is between 40500 - 49500 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
HOURS: 37
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Our world is changing. And so are we. From our commitment to zero-carbon flight to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?
Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services?
A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver the expertise, technology and equipment for Airbus Defence & Space products - We pioneer sustainable aerospace for a safe and united world!
Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers. As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will manage and report on the planned operating budget.
- You will contribute to the definition of new products and services with the product teams.
ABOUT YOU
- Experience in IT Service Management and operational activities, including service provider steering.
- Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically:
- Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA).
- Active Directory (e.g., user lifecycle, group management).
- Knowledge of Microsoft Office 365 is also valued.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Service Delivery Manager in Littleton employer: AIRBUS Defence and Space Limited
Airbus Defence and Space Limited is an exceptional employer located in Corsham, Wiltshire, offering a dynamic work environment that prioritises employee wellbeing and professional growth. With competitive salaries, flexible working arrangements, and extensive personal development opportunities, including access to over 10,000 e-learning courses, Airbus fosters a culture of inclusivity and innovation, making it an ideal place for those seeking meaningful and rewarding careers in the aerospace sector.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Littleton
✨Join Local Tech Meetups
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We think you need these skills to ace Service Delivery Manager in Littleton
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at AIRBUS Defence and Space Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at AIRBUS Defence and Space Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If AIRBUS Defence and Space Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
