At a Glance
- Tasks: Lead the delivery of innovative messaging services and ensure top-notch user satisfaction.
- Company: Join Airbus Defence and Space, a leader in digital transformation.
- Benefits: Enjoy competitive salary, profit share, flexible working, and health perks.
- Other info: Embrace a diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in IT Service Management and a passion for customer service.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Are you creative and innovative? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
Responsibilities:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will contribute to the definition of new products and services with the product teams.
Experience:
- Experience in IT Service Management and operational activities, including service provider steering.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Knowledge of Microsoft Office 365 is also valued.
Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU: Many of our staff work flexibly in many different ways, including part-time. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview.
Examples may include (but not exclusive to) accessible facilities; As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Service Delivery Manager Work From Home in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus Defence and Space is an exceptional employer, offering a dynamic work environment in Stevenage or Portsmouth with a strong focus on employee wellbeing and professional growth. With competitive salaries, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to innovative digital solutions that make a real impact.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager Work From Home in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Managers. Think about your past experiences and how they align with the job description. We want to hear your stories that showcase your skills!
✨Tip Number 3
Show off your personality! During interviews, let your creativity and innovative thinking shine through. Remember, they’re looking for someone who can rethink Information Management services, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Service Delivery Manager Work From Home in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your user-centric approach and any innovative ideas you have for improving services.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially in Microsoft Exchange and Office 365. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll be one step closer to joining our innovative team!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on ITIL processes and the specifics of Microsoft Exchange and Office 365. Being able to discuss your experience with incident management and service delivery will show that you're not just familiar with the terms, but that you can apply them effectively.
✨Showcase Your Customer Focus
Prepare examples that highlight your user-centric approach to service delivery. Think about times when you've improved customer satisfaction or resolved issues efficiently. This will demonstrate that you understand the importance of service quality in a role like this.
✨Be Ready to Discuss KPIs
Since you'll be analysing service KPIs, come prepared to talk about how you've used data to drive improvements in past roles. Bring specific examples of how you've implemented changes based on user feedback or performance metrics.
✨Emphasise Flexibility and Teamwork
With the role involving hybrid working and collaboration within agile teams, be ready to discuss your experiences in flexible work environments. Highlight your adaptability and how you thrive in team settings, especially when it comes to problem-solving and innovation.
