At a Glance
- Tasks: Lead the delivery of innovative messaging services and ensure top-notch user satisfaction.
- Company: Join Airbus Defence and Space, a leader in digital transformation.
- Benefits: Enjoy competitive salary, profit share, flexible working, and wellness support.
- Other info: Embrace a diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in IT Service Management and a passion for customer service.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Are you creative and innovative? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
Responsibilities:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will contribute to the definition of new products and services with the product teams.
Experience:
- Experience in IT Service Management and operational activities, including service provider steering.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Knowledge of Microsoft Office 365 is also valued.
Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU: Many of our staff work flexibly in many different ways, including part-time. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert).
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Service Delivery Manager- Homebased in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus Defence and Space is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With competitive salaries, flexible working arrangements, and a strong commitment to diversity and inclusion, employees can thrive in a supportive environment while contributing to innovative digital solutions. The Portsmouth and Stevenage locations provide unique opportunities for collaboration and development within a leading aerospace company, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager- Homebased in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and your technical knowledge of Microsoft Exchange and Office 365. Be ready to discuss how you've used these in past roles to improve service delivery.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've successfully managed crises or major incidents. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily.
We think you need these skills to ace Service Delivery Manager- Homebased in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be creative and show us your personality – we love that!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact. We’re all about results, so let’s see what you’ve accomplished!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on IT Service Management principles, especially ITIL processes. Be ready to discuss your experience with incident, problem, and change management, as well as your technical expertise in Microsoft Exchange and Office 365.
✨Showcase Your User-Centric Approach
Prepare examples that highlight your user-centric mindset. Discuss how you've improved customer satisfaction through service delivery and how you've used KPIs and user feedback to drive enhancements.
✨Be Ready for Crisis Management Scenarios
Expect questions about crisis or major incident management. Have a couple of solid examples ready where you successfully navigated a challenging situation, demonstrating your ability to stay calm under pressure.
✨Emphasise Flexibility and Adaptability
Since the role involves hybrid working and travel, be prepared to discuss your flexibility. Share experiences where you've adapted to changing circumstances or worked effectively in diverse teams.
