At a Glance
- Tasks: Lead the delivery of innovative messaging services and ensure top-notch user satisfaction.
- Company: Join Airbus Defence and Space, a leader in digital transformation.
- Benefits: Enjoy competitive salary, profit share, flexible working, and health perks.
- Other info: Embrace a diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in IT Service Management and a passion for customer service.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Are you creative and innovative? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
Responsibilities:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will contribute to the definition of new products and services with the product teams.
Experience:
- Experience in IT Service Management and operational activities, including service provider steering.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Knowledge of Microsoft Office 365 is also valued.
Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU: Many of our staff work flexibly in many different ways, including part-time. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert).
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Service Delivery Manager ( home-based) in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus Defence and Space is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With competitive salaries, flexible working arrangements, and a strong commitment to diversity, employees can thrive in their roles while enjoying a healthy work-life balance. The opportunity to work on innovative digital solutions in a supportive team makes this position in Portsmouth or Stevenage particularly rewarding.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager ( home-based) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airbus on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Airbus's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their digital transformation.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve made an impact, especially in service delivery or IT management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Service Delivery Manager ( home-based) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your user-centric approach and any innovative ideas you have for improving services.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially in Microsoft Exchange and Office 365. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on IT Service Management principles, especially ITIL processes. Familiarise yourself with Microsoft Exchange and Office 365, as well as messaging protocols. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed incidents or improved service delivery. Highlight your user-centric approach and how you've used KPIs to enhance customer satisfaction. This will demonstrate your hands-on experience and problem-solving skills.
✨Be Ready to Discuss Flexibility
Since this role offers hybrid working, be prepared to talk about how you manage your time and work-life balance. Share any experiences where you've successfully adapted to flexible working arrangements, as this aligns with the company's values.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company’s digital transformation journey. Inquire about their current challenges in service delivery or how they envision the future of National Messaging services. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
