At a Glance
- Tasks: Manage IT services and ensure reliability for 5K users in a dynamic environment.
- Company: Join Airbus Defence and Space, a leader in sustainable aerospace innovation.
- Benefits: Enjoy competitive salary, flexible hours, and extensive personal development opportunities.
- Other info: Inclusive workplace with support for personal growth and flexible working arrangements.
- Why this job: Make a real impact in digital transformation while working with cutting-edge technology.
- Qualifications: Experience in IT Service Management and strong customer service skills required.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
HOURS: 37
WHAT'S IN IT FOR YOU:
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Our world is changing. And so are we. From our commitment to zero-carbon flight to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services?
A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver the expertise, technology and equipment for Airbus Defence & Space products. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
HOW YOU WILL CONTRIBUTE TO THE TEAM:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will manage and report on the planned operating budget.
- You will contribute to the definition of new products and services with the product teams.
ABOUT YOU:
- Experience in IT Service Management and operational activities, including service provider steering.
- Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically:
- Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA).
- Active Directory (e.g., user lifecycle, group management).
- Knowledge of Microsoft Office 365 is also valued.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU:
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Service Delivery Manager in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus Defence and Space is an exceptional employer, offering a dynamic work environment in Portsmouth or Stevenage that prioritises employee well-being and professional growth. With competitive salaries, flexible working arrangements, and a strong commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to innovative aerospace solutions.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Airbus's recent projects and initiatives. Show us that you're not just interested in the role, but also in how you can contribute to our mission of sustainable aerospace.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've demonstrated your skills, especially in IT Service Management and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Service Delivery Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant technical expertise, especially in Messaging and Directory Services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation. Be sure to mention your customer-centric approach and any experience with crisis management.
Showcase Your Achievements:Don't just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or customer satisfaction in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on IT Service Management principles, especially ITIL processes. Familiarise yourself with Microsoft Exchange and email security gateways, as these are crucial for the role. Being able to discuss your technical expertise confidently will impress the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in crisis management and service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see how you handle challenges.
✨Understand the Company Culture
Research Airbus and their commitment to sustainability and innovation. Be ready to discuss how your values align with theirs, particularly around customer-centric solutions and teamwork in a multicultural environment. This shows you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Ask Thoughtful Questions
Prepare insightful questions about the role, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. For example, ask about how they measure success in service delivery or what challenges the team is currently facing.
