At a Glance
- Tasks: Lead the delivery of innovative digital services and ensure user satisfaction.
- Company: Join Airbus Defence and Space, a leader in technology and innovation.
- Benefits: Enjoy competitive salary, profit share, flexible working, and health perks.
- Other info: Inclusive workplace with support for personal growth and flexible arrangements.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in IT Service Management and a passion for customer service.
The predicted salary is between 60000 - 75000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Are you creative and innovative? Are you prepared to re-think Information Management services?
A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
Responsibilities:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will contribute to the definition of new products and services with the product teams.
Experience:
- Experience in IT Service Management and operational activities, including service provider steering.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Knowledge of Microsoft Office 365 is also valued.
Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU: Many of our staff work flexibly in many different ways, including part-time. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Senior Service Delivery Manager (Working from home) in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus Defence and Space is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a comprehensive benefits package including profit sharing, flexible working arrangements, and extensive health support. With a commitment to inclusivity and innovation, employees are encouraged to thrive in a dynamic environment that values creativity and collaboration, making it an ideal place for those seeking meaningful and rewarding careers in the digital sector.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Airbus is all about innovation and inclusivity, so think of examples from your past that showcase your creativity and teamwork.
✨Tip Number 3
Practice your responses to common interview questions, especially around IT Service Management and user-centric approaches. We want to hear how you've tackled challenges in the past and improved customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Airbus.
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Service Delivery Manager. Highlight your experience in IT Service Management and any relevant skills that align with the job description, like crisis management and user-centric approaches.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage services and improve customer satisfaction.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially in Microsoft Exchange and Office 365. This is crucial for the role, so make sure it stands out in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on IT Service Management principles, especially ITIL processes. Be ready to discuss your experience with incident, problem, and change management, as well as your technical expertise in Microsoft Exchange and Office 365.
✨Showcase Your User-Centric Approach
Prepare examples that highlight your user-centric mindset. Discuss how you've improved customer satisfaction through analysing service KPIs and user feedback. This will demonstrate your alignment with the company's focus on service and customer experience.
✨Be Ready for Scenario Questions
Expect questions about crisis and major incident management. Think of specific situations where you successfully navigated challenges and what actions you took to resolve them. This will show your ability to handle pressure and lead effectively.
✨Emphasise Flexibility and Adaptability
Since the role involves hybrid working and travel, be prepared to discuss your flexibility. Share experiences where you've adapted to changing environments or requirements, showcasing your readiness to thrive in a dynamic setting.
