At a Glance
- Tasks: Manage National Messaging services and ensure reliability, availability, and security for 5K users.
- Company: Join Airbus Defence and Space, a leader in sustainable aerospace innovation.
- Benefits: Enjoy competitive salary, profit share, flexible working, and extensive personal development opportunities.
- Other info: Inclusive environment with support for personal growth and flexible working arrangements.
- Why this job: Be part of a transformative digital team making a real impact in aerospace technology.
- Qualifications: Experience in IT Service Management and strong technical expertise in Messaging and Directory Services.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
HOURS: 37
WHAT'S IN IT FOR YOU:
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Our world is changing. And so are we. From our commitment to zero-carbon flight to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services?
A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver the expertise, technology and equipment for Airbus Defence & Space products. Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
HOW YOU WILL CONTRIBUTE TO THE TEAM:
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operation.
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will manage and report on the planned operating budget.
- You will contribute to the definition of new products and services with the product teams.
ABOUT YOU:
- Experience in IT Service Management and operational activities, including service provider steering.
- Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically:
- Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA).
- Active Directory (e.g., user lifecycle, group management).
- Knowledge of Microsoft Office 365 is also valued.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU:
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Locations
Airbus - Service Delivery Manager in Hampshire, Portsmouth employer: AIRBUS Defence and Space Limited
Airbus is an exceptional employer, offering a dynamic work environment in Portsmouth or Stevenage that prioritises employee well-being and professional growth. With competitive financial rewards, flexible working arrangements, and a strong commitment to diversity and inclusion, Airbus empowers its employees to thrive while contributing to innovative solutions in the aerospace sector. The company also provides extensive personal development opportunities through tailored plans and access to a vast array of e-learning courses, ensuring that every team member can advance their career in a supportive and forward-thinking atmosphere.
Contact Details:
AIRBUS Defence and Space Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airbus - Service Delivery Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former Airbus employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Delivery Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Airbus's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of sustainable aerospace. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your past experiences clearly and demonstrate how you’ve tackled challenges relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Airbus - Service Delivery Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant technical expertise, especially in Messaging and Directory Services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation. Be sure to mention your customer-centric approach and any relevant achievements.
Showcase Your Soft Skills:While technical skills are important, don’t forget to showcase your soft skills too! We value collaboration and communication, so share examples of how you've worked effectively in multicultural teams or managed crises in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AIRBUS Defence and Space Limited
✨Know Your Stuff
Make sure you brush up on your IT Service Management knowledge, especially around ITIL processes. Be ready to discuss your experience with incident management and how you've handled major incidents in the past.
✨Showcase Your Customer Focus
Airbus values a user-centric approach, so prepare examples of how you've improved customer satisfaction in previous roles. Think about specific KPIs you've worked with and how you used feedback to drive improvements.
✨Be Ready to Discuss Technical Skills
Familiarise yourself with Microsoft Exchange, email security gateways, and Active Directory. Be prepared to explain your technical expertise and how it relates to the role of Service Delivery Manager.
✨Ask Thoughtful Questions
Prepare some insightful questions about Airbus's digital transformation and how the Service Delivery Manager role fits into that vision. This shows your genuine interest in the company and the position.
