Customer Success Manager

Why Airbox?
You\’re more likely to love your work when that work has a purpose, when it\’s meaningful and when it\’s protecting lives.
And, at Airbox Systems, it will.
Here\’s why.
We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement.
Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.
At Airbox, our values can be described as behavioral guidance.
They are the principles and beliefs that provide a cohesive vision and define who we are as a business.
In doing so, they define our organisation internally, and externally with our stakeholders and customers.
In essence, they are our \”true north\” that help us to navigate our organisation through prosperous times as well as uncertain periods.
Our company beliefs and values are embodied in our culture.
Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share – whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.
What this role is about:
We are recruiting for a CSM on a 12 month fixed term contract.
The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead.
This role is critical to ensuring customer satisfaction, retention and growth.
The successful candidate will have a proven track record in start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing