At a Glance
- Tasks: Manage high-value ecommerce accounts and build strategic relationships with clients.
- Company: Join a leading fulfilment company partnering with top UK ecommerce brands.
- Benefits: Competitive salary, annual bonus, discounts, mental health support, and private healthcare after three years.
- Other info: Immediate start available with excellent career progression opportunities.
- Why this job: Influence service delivery and mentor others while working with exciting ecommerce brands.
- Qualifications: Experience in ecommerce account management and strong relationship-building skills required.
The predicted salary is between 45000 - 55000 £ per year.
We partner with some of the UK's fastest-growing ecommerce brands, including Hoodrich, Wild Cosmetics, Naked Wolfe, Billionaire Boys Club and many more, delivering exceptional fulfilment solutions that help our clients scale. As our business continues to grow, we're looking for an experienced ecommerce professional who can combine outstanding client relationship management with operational leadership. This is more than a traditional account management role—it's an opportunity to influence service delivery, mentor others and become a trusted strategic partner to some of our largest ecommerce clients.
About the Role
As Senior Account Manager – Ecommerce, you'll take ownership of a portfolio of our larger, more strategic ecommerce brands, ensuring they receive an exceptional level of service whilst supporting the wider Account Management team. You'll spend less time managing a high volume of accounts and more time focusing on strategic relationships, mentoring colleagues, resolving complex operational challenges and helping to continuously improve the way we deliver for our clients. Working closely with Warehouse Operations, Brand Operations Managers and the wider Client Services team, you'll ensure our customers receive a proactive, commercially focused and operationally excellent service.
The key responsibilities of the role include:
- Managing a portfolio of high-value ecommerce clients
- Acting as the senior escalation point for operational or service issues
- Building trusted relationships with key customer stakeholders through regular review meetings and strategic planning
- Supporting ecommerce brands with promotional launches, peak trading events and business growth
- Working closely with Warehouse Operations to ensure service levels and operational performance are consistently achieved
- Coaching and mentoring Account Managers, sharing best practice and supporting their development
- Reviewing client performance data to identify trends, opportunities and continuous improvement initiatives
- Supporting new client implementations and operational change projects
- Working collaboratively across Operations, Commercial and Finance to deliver outstanding customer experiences
This is an excellent opportunity for someone who enjoys building long-term partnerships, solving complex operational challenges and helping develop others whilst working with some fantastic ecommerce brands.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Immediate start available!
- Opportunities to progress within the business
What We’re Looking For
- Significant experience in Ecommerce Account Management, Client Services or Third-Party Logistics (3PL)
- Experience managing high-value or strategically important customer accounts
- Strong commercial awareness with the ability to balance customer needs and operational performance
- Excellent stakeholder management and relationship-building skills
- Experience mentoring, coaching or supporting junior colleagues
- Strong analytical skills with confidence interpreting KPIs and operational performance data
- Excellent organisational skills with the ability to manage multiple priorities
- Strong Microsoft Office skills, particularly Excel and Outlook
- A proactive, solutions-focused mindset with excellent communication skills
- Previous experience within ecommerce fulfilment, logistics or supply chain would be highly advantageous
How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly. Best of luck with your application!
The Airbox Fulfilment Team
Senior Account Manager – Ecommerce employer: Airbox Fulfilment
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work environment where our team members can thrive. As a Weekend Fork Lift Driver, you'll enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth within a fast-paced, team-oriented culture. Join us in our mission to deliver exceptional service while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager – Ecommerce
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Airbox Fulfilment are looking for when hiring for a Senior Account Manager – Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Airbox Fulfilment for the Senior Account Manager – Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Airbox Fulfilment as a Senior Account Manager – Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Airbox Fulfilment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Account Manager – Ecommerce.
We think you need these skills to ace Senior Account Manager – Ecommerce
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Airbox Fulfilment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Airbox Fulfilment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Airbox Fulfilment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Airbox Fulfilment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Airbox Fulfilment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Airbox Fulfilment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
