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- Tasks: Lead and design warehouse operations strategy across multiple sites for optimal performance.
- Company: Join a dynamic team at Airbox Fulfilment, a leader in the logistics industry.
- Benefits: Competitive salary, bonus opportunities, and clear progression into senior roles.
- Why this job: Shape the future of fulfilment and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in senior warehouse leadership with strong operational and commercial skills.
- Other info: On-site role with hybrid flexibility; travel may be required.
The predicted salary is between 36000 - 60000 £ per year.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Please note, we are not working with recruitment agencies on this vacancy. Agencies contacting us will respectfully be declined, and candidates presented with this job by agencies on our behalf, please regard this as false representation.
As we continue to scale across the UK and Europe (and further), we are looking for an experienced individual to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites. This newly created role is a hands-on senior leadership role for someone who thrives in complex, fast-paced fulfilment environments and knows how to turn strategy into operational excellence. You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business.
About The Role: As Head of Warehouse Operations, you will have end-to-end accountability for our core warehouse functions, including Goods-In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites. You will design scalable operating models, embed performance discipline, and lead high-performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox. This role is ideal for a senior operations leader who enjoys balancing long-term strategy with day-to-day delivery, and who is motivated by building strong teams, robust processes, and sustainable performance.
Key Responsibilities
- Strategic Leadership & Operational Delivery
- Design and deliver the warehouse operations strategy aligned to Airbox’s growth plans
- Lead performance across all warehouse functions, optimising cost, quality, and service
- Partner with the SLT on capacity planning, site scaling, automation, and investment decisions
- Champion a data-led culture with clear KPIs, accountability, and continuous improvement
- Leadership & People Development
- Build, lead, and develop a strong operational leadership team across sites
- Ensure effective workforce planning, succession planning, and capability development
- Embed a positive, fair, and high-performance culture aligned to Airbox values
- Set clear expectations and role-model consistent leadership behaviours
- Client & Commercial Delivery
- Establish and maintain client SLAs, KPIs, and service standards across operations
- Lead proactive issue resolution, escalation management, and service recovery
- Collaborate with Client Services, Implementation, and Commercial teams on complex solutions
- Represent warehouse operations in client meetings, reviews, and senior forums
- Hold P&L accountability, ensuring delivery within agreed budgets
- Process, Systems & Continuous Improvement
- Drive operational improvements through lean methods, automation, and technology
- Lead WMS enhancements, system integrations, and end-to-end process reviews
- Support peak, seasonal, and promotional planning across warehouse sites
- Facilitate cross-functional working groups to pilot, explore, and embed improvements
- Compliance, Safety & Standards
- Ensure full compliance with H&S legislation and warehouse safety standards
- Lead risk assessments, audits, and continuous safety improvement initiatives
- Embed a safety-first, compliant, and well-maintained warehouse environment
- Maintain high standards in security, access control, and operational documentation
What We’re Looking For
- Essential
- 5+ years’ experience in a senior warehouse or fulfilment leadership role
- Background in 3PL, eCommerce, or high-growth fulfilment environments
- Ability to be site-based in Leighton Buzzard with regular travel across our other sites
- Proven experience leading large, multi-function warehouse operations
- Strong commercial and operational acumen with a strategic mindset
- Demonstrable success in SLA delivery, client satisfaction, and process improvement
- Confident using WMS platforms, operational KPIs, and leading change
- Excellent leadership, communication, and coaching capability
- Desirable
- Lean Six Sigma or similar operational improvement qualification
- Experience managing multi-site operations across the UK and/or EU
- Exposure to DTC or omnichannel fulfilment models
- Experience supporting site expansion, relocation, or automation projects
What We Offer
- Competitive salary (dependent on experience)
- Bonus opportunities linked to performance
- A senior leadership role with real influence and autonomy
- The opportunity to shape scalable warehouse operations as we grow
- Clear progression opportunities into Director-level or Group roles
- A collaborative, ambitious team that values ownership, clarity, and delivery
Additional Information
- Some travel between UK and European sites may be required
- Flexibility is needed during peak trading periods and periods of change
- This is an on-site senior leadership role, with hybrid flexibility by arrangement
How to Apply
Please submit your CV and a short covering statement explaining why you are a strong fit for this role. You will be asked to answer a small number of application questions. Incomplete applications may not be progressed, so please take the time to tell us about your experience and motivation. No phone applications, please. We aim to review applications promptly and will contact shortlisted candidates quickly.
Best of luck with your application, The Airbox Fulfilment Team
Head of Warehouse Operations in London employer: Airbox Fulfilment
Contact Detail:
Airbox Fulfilment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Warehouse Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Airbox Fulfilment. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Airbox's values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences in managing teams and driving operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Warehouse Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Warehouse Operations role. Highlight your relevant experience in warehouse management, leadership, and operational strategy. We want to see how your background aligns with our mission at Airbox!
Craft a Compelling Covering Statement: Your covering statement is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for operations and how you can contribute to our growth. Remember, we love enthusiasm!
Be Thorough with Application Questions: When answering the application questions, be as detailed as possible. This is your opportunity to showcase your skills and experiences that make you stand out. We appreciate candidates who take the time to provide thoughtful responses.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Airbox Fulfilment!
How to prepare for a job interview at Airbox Fulfilment
✨Know Your Stuff
Before the interview, dive deep into Airbox Fulfilment's operations and values. Understand their warehouse processes, client expectations, and how they measure success. This knowledge will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Warehouse Operations, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully built and developed high-performing teams. Highlight your leadership style and how it aligns with fostering a positive, high-performance culture.
✨Be Data-Driven
Airbox is looking for someone who champions a data-led culture. Be ready to discuss how you've used KPIs and data analysis to drive operational improvements in previous roles. Bring specific examples of how you've optimised costs, quality, and service through data-driven decisions.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s future. Inquire about their growth plans, challenges in scaling operations, or how they envision the integration of automation in their warehouses. This shows your strategic mindset and genuine interest in contributing to their success.
