At a Glance
- Tasks: Support Account Managers in delivering top-notch customer service and operational support.
- Company: Join a dynamic team at Airbox Fulfilment, working with high-profile brands.
- Benefits: £28,000 salary, bonuses, discounts, mental health support, and career progression.
- Other info: Immediate start available with a supportive work environment.
- Why this job: Kickstart your career in account management and logistics with exciting growth opportunities.
- Qualifications: Strong communication skills and experience in customer service or account management.
The predicted salary is between 28000 - 28000 £ per year.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth. Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, managing their logistics and fulfilment operations efficiently.
About The Role
As an Account Supervisor, you'll support our Account Managers and Senior Account Managers in delivering outstanding customer service and operational support to our clients. You'll act as an important link between our clients, warehouse teams and customer service function, helping to ensure orders move smoothly through the fulfilment process and that customer queries are resolved quickly and professionally. This is an excellent opportunity for somebody looking to develop a career in account management, customer success, logistics or e‑commerce.
Key Responsibilities
- Responding to day‑to‑day customer and account queries
- Supporting Account Managers with client communication and reporting
- Liaising with warehouse teams to help resolve operational issues
- Assisting with inbound shipments and inventory‑related enquiries
- Supporting customer service activities and order investigations
- Communicating with couriers regarding deliveries, collections and exceptions
- Maintaining accurate records and account information
- Helping ensure service levels and client expectations are achieved
- Building positive relationships with clients and internal teams
What We Offer
- £28,000 per annum salary
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid‑for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Immediate start available!
- Opportunities to progress within the business
What We’re Looking For
- MS Office skills, particularly Outlook and Excel
- Strong written and verbal communication skills
- Ability to build relationships with customers
- Previous experience in Customer Service or Account Management
- Methodical and organised working style
- Ideally previous knowledge of logistics/distribution
Account Supervisor in Leighton Buzzard employer: Airbox Fulfilment
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work environment where our team members can thrive. As a Weekend Fork Lift Driver, you'll enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth within a fast-paced, team-oriented culture. Join us in our mission to deliver exceptional service while benefiting from our commitment to employee well-being and development.
