At a Glance
- Tasks: Manage retail and wholesale client accounts, ensuring exceptional service and operational excellence.
- Company: Join Airbox Fulfilment, a trusted partner for high-profile brands in logistics.
- Benefits: Competitive salary, bonuses, discounts, mental health support, and private healthcare after three years.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a vital part of exciting brands and help them navigate operational challenges.
- Qualifications: Experience in managing retail accounts and strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
Our success is built upon the trust and dedication of our team members.
We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses.
We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission.
Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team!
We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.
About The Role
We're looking for an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients, acting as the trusted operational partner between our customers and warehouse teams.
Retail fulfilment requires exceptional planning, communication and attention to detail.
You'll coordinate supplier deliveries, promotional activity, retailer compliance and operational planning to ensure every shipment meets customer expectations.
- Managing a portfolio of retail and wholesale client accounts
- Acting as the primary operational contact for assigned customers
- Coordinating retailer compliance, booking requirements and inbound planning
- Working closely with Warehouse Operations to deliver service excellence
- Supporting promotional launches, seasonal peaks and volume forecasting
- Resolving operational issues, stock discrepancies and delivery exceptions
- Producing customer reporting and reviewing service performance
- Building long-term relationships whilst identifying opportunities to improve customer operations
You'll become a trusted extension of your clients' businesses, helping them navigate operational challenges and ensuring Airbox consistently delivers an exceptional service.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
• Immediate start available!
- Opportunities to progress within the business
- What We’re Looking For
- Previous experience managing retail, wholesale or key customer accounts
- Experience within logistics, fulfilment, supply chain or third-party logistics (3PL)
- Strong understanding of retailer compliance, forecasting and operational planning
- Excellent relationship-building and stakeholder management skills
- Strong Microsoft Office skills, particularly Outlook and Excel
- Ability to manage multiple priorities whilst maintaining exceptional attention to detail
- Commercial awareness and confidence communicating with customers at all levels
- A calm, organised and solutions-focused approach
- #J-18808-Ljbffr
Account Manager – Retail & Wholesale in Leighton Buzzard employer: Airbox Fulfilment
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work environment where our team members can thrive. As a Weekend Fork Lift Driver, you'll enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth within a fast-paced, team-oriented culture. Join us in our mission to deliver exceptional service while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Retail & Wholesale in Leighton Buzzard
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Airbox Fulfilment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Airbox Fulfilment!
We think you need these skills to ace Account Manager – Retail & Wholesale in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Airbox Fulfilment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Airbox Fulfilment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Airbox Fulfilment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Airbox Fulfilment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
