At a Glance
- Tasks: Manage retail and wholesale client accounts, ensuring exceptional service and operational excellence.
- Company: Join Airbox Fulfilment, a dynamic team working with high-profile brands.
- Benefits: Competitive salary, bonuses, discounts, mental health support, and private healthcare after three years.
- Other info: Immediate start available with great opportunities for career progression.
- Why this job: Be a trusted partner for top brands and tackle exciting operational challenges.
- Qualifications: Experience in account management, logistics, and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, managing their logistics and fulfilment operations efficiently.
About the Role
We're looking for an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients, acting as the trusted operational partner between our customers and warehouse teams. Retail fulfilment requires exceptional planning, communication and attention to detail. You'll coordinate supplier deliveries, promotional activity, retailer compliance and operational planning to ensure every shipment meets customer expectations.
- Managing a portfolio of retail and wholesale client accounts
- Acting as the primary operational contact for assigned customers
- Coordinating retailer compliance, booking requirements and inbound planning
- Working closely with Warehouse Operations to deliver service excellence
- Supporting promotional launches, seasonal peaks and volume forecasting
- Resolving operational issues, stock discrepancies and delivery exceptions
- Producing customer reporting and reviewing service performance
- Building long-term relationships whilst identifying opportunities to improve customer operations
You'll become a trusted extension of your clients' businesses, helping them navigate operational challenges and ensuring Airbox consistently delivers an exceptional service.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Immediate start available!
- Opportunities to progress within the business
What We’re Looking For
- Previous experience managing retail, wholesale or key customer accounts
- Experience within logistics, fulfilment, supply chain or third-party logistics (3PL)
- Strong understanding of retailer compliance, forecasting and operational planning
- Excellent relationship-building and stakeholder management skills
- Strong Microsoft Office skills, particularly Outlook and Excel
- Ability to manage multiple priorities whilst maintaining exceptional attention to detail
- Commercial awareness and confidence communicating with customers at all levels
- A calm, organised and solutions-focused approach
How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly. Best of luck with your application!
The Airbox Fulfilment Team
Account Manager – Retail & Wholesale employer: Airbox Fulfilment
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work environment where our team members can thrive. As a Weekend Fork Lift Driver, you'll enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth within a fast-paced, team-oriented culture. Join us in our mission to deliver exceptional service while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Retail & Wholesale
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Airbox Fulfilment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Airbox Fulfilment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Airbox Fulfilment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager – Retail & Wholesale
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Airbox Fulfilment:This is your chance to really connect with the team at Airbox Fulfilment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Airbox Fulfilment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Airbox Fulfilment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Airbox Fulfilment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Airbox Fulfilment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
