At a Glance
- Tasks: Manage ecommerce accounts and ensure smooth logistics for high-profile brands.
- Company: Join a fast-growing team at Airbox Fulfilment, working with exciting brands.
- Benefits: Competitive salary, bonuses, discounts, mental health support, and private healthcare after three years.
- Other info: Immediate start available with great opportunities for career progression.
- Why this job: Be the go-to person for brands and help them thrive in a dynamic environment.
- Qualifications: Experience in ecommerce account management and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.
About the Role
We're looking for a proactive, customer-focused Ecommerce Account Manager who thrives in a fast-paced environment. You'll become the day-to-day operational partner for a portfolio of ecommerce brands, ensuring orders are fulfilled accurately, customer expectations are exceeded and operational issues are resolved before they become problems. Working closely with our Warehouse Operations teams, you'll help clients scale their businesses through exceptional communication, planning and service.
- Managing a portfolio of ecommerce and direct-to-consumer (DTC) brands
- Acting as the primary point of contact for day-to-day customer queries
- Ensuring customer SLAs and service standards are consistently achieved
- Working closely with Warehouse Operations to coordinate inbound deliveries, stock management and dispatch performance
- Managing courier issues, shipment delays and customer escalations
- Supporting product launches, promotional campaigns and peak trading periods
- Analysing customer performance and recommending operational improvements
- Building trusted, long-term relationships that help our clients grow
If you enjoy solving problems, working with exciting brands and being part of a fast-moving logistics environment, we'd love to hear from you.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Immediate start available!
- Opportunities to progress within the business
What We’re Looking For
- Previous experience in Ecommerce Account Management, Customer Success or Client Services
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Previous experience within ecommerce, fulfilment or third-party logistics (3PL)
- Strong Microsoft Office skills, particularly Outlook and Excel
- A proactive mindset with excellent problem-solving ability
- Someone who genuinely enjoys building relationships and helping customers succeed
How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly. Best of luck with your application!
The Airbox Fulfilment Team
Account Manager (E-Commerce) employer: Airbox Fulfilment
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work environment where our team members can thrive. As a Weekend Fork Lift Driver, you'll enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth within a fast-paced, team-oriented culture. Join us in our mission to deliver exceptional service while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (E-Commerce)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Airbox Fulfilment are looking for when hiring for a Account Manager (E-Commerce).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Airbox Fulfilment for the Account Manager (E-Commerce), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Airbox Fulfilment as a Account Manager (E-Commerce), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Airbox Fulfilment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Account Manager (E-Commerce).
We think you need these skills to ace Account Manager (E-Commerce)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Airbox Fulfilment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Airbox Fulfilment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Airbox Fulfilment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Airbox Fulfilment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Airbox Fulfilment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Airbox Fulfilment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
