At a Glance
- Tasks: Manage client accounts for top e-commerce brands and ensure smooth operations.
- Company: Join a dynamic team at Airbox Fulfilment, a leader in logistics and fulfilment.
- Benefits: Competitive salary, bonuses, discounts, mental health support, and career progression.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Be the go-to person for exciting brands and help them thrive in a fast-paced environment.
- Qualifications: Experience in e-commerce account management and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Our success is built upon the trust and dedication of our team members.
We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses.
We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission.
Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team!
We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.
About the Role
We're looking for a proactive, customer-focused
Ecommerce Account Manager who thrives in a fast-paced environment.
You'll become the day-to-day operational partner for a portfolio of ecommerce brands, ensuring orders are fulfilled accurately, customer expectations are exceeded and operational issues are resolved before they become problems.
Working closely with our Warehouse Operations teams, you'll help clients scale their businesses through exceptional communication, planning and service.
- Managing a portfolio of ecommerce and direct-to-consumer (DTC) brands
- Acting as the primary point of contact for day-to-day customer queries
- Ensuring customer SLAs and service standards are consistently achieved
- Working closely with Warehouse Operations to coordinate inbound deliveries, stock management and dispatch performance
- Managing courier issues, shipment delays and customer escalations
- Supporting product launches, promotional campaigns and peak trading periods
- Analysing customer performance and recommending operational improvements
- Building trusted, long-term relationships that help our clients grow
If you enjoy solving problems, working with exciting brands and being part of a fast-moving logistics environment, we'd love to hear from you.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Opportunities to progress within the business
- What We’re Looking For
- Previous experience in Ecommerce Account Management, Customer Success or Client Services
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Previous experience within ecommerce, fulfilment or third-party logistics (3PL)
- Strong Microsoft Office skills, particularly Outlook and Excel
- A proactive mindset with excellent problem-solving ability
- Someone who genuinely enjoys building relationships and helping customers succeed
- #J-18808-Ljbffr
Account Manager (E-Commerce) in Leighton Buzzard employer: AIRBOX FULFILMENT LTD
At Airbox Fulfilment, we pride ourselves on fostering a dynamic and supportive work culture that prioritises personal and professional growth. As a Fork Lift Truck Driver, you will be part of a dedicated team in a fast-paced warehouse environment, where your contributions are valued and rewarded with competitive pay and comprehensive benefits, including pensions and an employer assistance programme. Join us to be an integral part of our mission to deliver exceptional service to our clients while enjoying the camaraderie and teamwork that defines our operations.
