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For Companies At a Glance
- Tasks: Support clients by resolving queries and managing logistics efficiently.
- Company: Join a dynamic team at Airbox Fulfilment, a leader in logistics.
- Benefits: Competitive salary, performance bonuses, discounts, and mental health support.
- Why this job: Be part of a growing company and build lasting client relationships.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunities for career progression in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth. Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, managing their logistics and fulfilment operations efficiently.
About the Role
We are looking for a motivated and reliable Account Manager who will provide a high level of customer support to the fulfilment clients they are responsible for. You will be tasked with resolving day-to-day queries, ensuring SLAs are met, and maintaining strong relationships with your clients. The key responsibilities of the role include:
- Resolving day-to-day queries that arise
- Ensuring all SLAs are adhered to
- Working closely with Warehouse Team Leaders to facilitate smooth running of accounts
- Managing inbound shipments and preparing the system for the goods in team to scan products into inventory
- Communicating with couriers for any issues that may arise
- Providing a high level of feedback to your clients to enhance their operations
- Building strong, lasting relationships with clients
We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.
What We Offer
- Competitive salary (Dependent on experience)
- 10% performance related bonus, paid in part every 6 months
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Opportunities to progress within the business
What We’re Looking For
- MS Office skills, particularly Outlook and Excel
- Strong written and verbal communication skills
- Ability to build relationships with customers
- Previous experience in Customer Service or Account Management
- Methodical and organised working style
- Ideally previous knowledge of logistics/distribution
How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.
Account Manager - 3PL in Leighton Buzzard employer: AirBox Fulfilment LTD
Contact Detail:
AirBox Fulfilment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - 3PL in Leighton Buzzard
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to show that you understand their mission and how you can contribute. Tailor your answers to highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their gratitude and reaffirm their interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate individuals who are eager to join our dynamic team at Airbox Fulfilment.
We think you need these skills to ace Account Manager - 3PL in Leighton Buzzard
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience and explain why you're passionate about the Account Manager role. We want to see your personality come through, so don’t be afraid to let us know what excites you about working with us.
Tailor Your CV: Don’t just send the same CV for every application. Tailor it to match the job description! Focus on your customer service and account management experience, and make sure to showcase any logistics knowledge you have. We love seeing how your skills align with our needs.
Answer All Application Questions: We’ve included some questions in the application process for a reason! Take your time to answer them thoughtfully. This is your opportunity to give us more insight into who you are and why you’d be a great fit for our team.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised, so we can get back to you quickly.
How to prepare for a job interview at AirBox Fulfilment LTD
✨Know Your Stuff
Before the interview, make sure you understand the company and its mission. Familiarise yourself with Airbox Fulfilment's services and how they support their clients. This will help you demonstrate your genuine interest in the role and show that you're ready to contribute.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively resolved customer queries or built relationships in previous positions. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you faced challenges in account management or customer service, and be ready to explain how you approached and resolved those issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, client relationships, or growth opportunities within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
