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- Tasks: Lead and optimise warehouse operations across multiple sites for a growing fulfilment company.
- Company: Join Airbox Fulfilment, a dynamic and innovative leader in the logistics industry.
- Benefits: Competitive salary, performance bonuses, and clear progression opportunities.
- Why this job: Shape the future of fulfilment while leading a passionate team in a fast-paced environment.
- Qualifications: 5+ years in senior warehouse leadership with strong operational and commercial skills.
- Other info: On-site role with hybrid flexibility; travel across UK and Europe may be required.
The predicted salary is between 48000 - 84000 £ per year.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Join our senior leadership team and help shape the future of fulfilment at Airbox. As we continue to scale across the UK and Europe, we are looking for an experienced Head of Warehouse Operations to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites. This newly created role is a hands-on senior leadership role for someone who thrives in complex, fast-paced fulfilment environments and knows how to turn strategy into operational excellence.
You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business.
About the Role
As Head of Warehouse Operations, you will have end-to-end accountability for our core warehouse functions, including Goods-In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites. You will design scalable operating models, embed performance discipline, and lead high-performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox. This role is ideal for a senior operations leader who enjoys balancing long-term strategy with day-to-day delivery, and who is motivated by building strong teams, robust processes, and sustainable performance.
Key Responsibilities
- Strategic Leadership & Operational Delivery: Design and deliver the warehouse operations strategy aligned to Airbox's growth plans; Lead performance across all warehouse functions, optimising cost, quality, and service; Partner with the SLT on capacity planning, site scaling, automation, and investment decisions; Champion a data-led culture with clear KPIs, accountability, and continuous improvement.
- Leadership & People Development: Build, lead, and develop a strong operational leadership team across sites; Ensure effective workforce planning, succession planning, and capability development; Embed a positive, fair, and high-performance culture aligned to Airbox values; Set clear expectations and role-model consistent leadership behaviours.
- Client & Commercial Delivery: Establish and maintain client SLAs, KPIs, and service standards across operations; Lead proactive issue resolution, escalation management, and service recovery; Collaborate with Client Services, Implementation, and Commercial teams on complex solutions; Represent warehouse operations in client meetings, reviews, and senior forums; Hold P&L accountability, ensuring delivery within agreed budgets; Drive operational improvements through lean methods, automation, and technology; Lead WMS enhancements, system integrations, and end-to-end process reviews; Support peak, seasonal, and promotional planning across warehouse sites; Facilitate cross-functional working groups to pilot, explore, and embed improvements.
- Compliance, Safety & Standards: Ensure full compliance with H&S legislation and warehouse safety standards; Lead risk assessments, audits, and continuous safety improvement initiatives; Embed a safety-first, compliant, and well-maintained warehouse environment; Maintain high standards in security, access control, and operational documentation.
What We're Looking For
- Essential: 5+ years' experience in a senior warehouse or fulfilment leadership role; Background in 3PL, eCommerce, or high-growth fulfilment environments; Ability to be site-based in Leighton Buzzard with regular travel across our other sites; Proven experience leading large, multi-function warehouse operations; Strong commercial and operational acumen with a strategic mindset; Demonstrable success in SLA delivery, client satisfaction, and process improvement; Confident using WMS platforms, operational KPIs, and leading change; Excellent leadership, communication, and coaching capability.
- Desirable: Lean Six Sigma or similar operational improvement qualification; Experience managing multi-site operations across the UK and/or EU; Exposure to DTC or omnichannel fulfilment models; Experience supporting site expansion, relocation, or automation projects.
What We Offer:
- Competitive salary (dependent on experience).
- Bonus opportunities linked to performance.
- A senior leadership role with real influence and autonomy.
- The opportunity to shape scalable warehouse operations as we grow.
- Clear progression opportunities into Director-level or Group roles.
- A collaborative, ambitious team that values ownership, clarity, and delivery.
Additional Information:
- Some travel between UK and European sites may be required.
- Flexibility is needed during peak trading periods and periods of change.
- This is an on-site senior leadership role, with hybrid flexibility by arrangement.
How to Apply: Please submit your CV and a short covering statement explaining why you are a strong fit for this role. You will be asked to answer a small number of application questions. Incomplete applications may not be progressed, so please take the time to tell us about your experience and motivation. No phone applications, please. We aim to review applications promptly and will contact shortlisted candidates quickly.
Head of Warehouse Operations in England employer: AirBox Fulfilment LTD
Contact Detail:
AirBox Fulfilment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Warehouse Operations in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for senior leadership roles. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen directly by our hiring team. Plus, it shows you're genuinely interested in joining us at Airbox Fulfilment.
We think you need these skills to ace Head of Warehouse Operations in England
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in warehouse operations and leadership roles, and don’t forget to showcase any achievements that demonstrate your ability to drive operational excellence.
Write a Personal Covering Statement: This is your chance to shine! Use your covering statement to explain why you’re the perfect fit for the Head of Warehouse Operations role. Be specific about your passion for the industry and how your skills align with our mission at Airbox Fulfilment.
Answer Application Questions Thoughtfully: We want to get to know you better, so take your time with the application questions. Provide clear and concise answers that reflect your experience and motivation. This is your opportunity to stand out from the crowd!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details directly, and we can’t wait to see what you bring to the table. Remember, no phone applications, please!
How to prepare for a job interview at AirBox Fulfilment LTD
✨Know Your Stuff
Before the interview, dive deep into Airbox Fulfilment's operations and values. Understand their warehouse processes, client expectations, and how they measure success. This knowledge will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Warehouse Operations, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully built and developed high-performing teams. Highlight your ability to foster a positive culture and drive operational excellence.
✨Be Data-Driven
Airbox values a data-led culture, so come prepared to discuss how you've used KPIs and metrics to improve warehouse operations in previous roles. Share specific instances where your data-driven decisions led to enhanced efficiency or client satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their future growth plans, how they envision the role evolving, or what challenges they currently face in their operations. This shows your strategic mindset and genuine interest in contributing to their success.