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- Tasks: Manage client accounts and resolve daily queries in a fast-paced environment.
- Company: Join Airbox Fulfilment, a trusted partner for high-profile brands in logistics and fulfilment.
- Benefits: Enjoy competitive salary, annual bonuses, discounts, mental health support, and career progression.
- Why this job: Be part of a dynamic team that values personal growth and strong client relationships.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Apply with your CV and a cover letter to showcase your suitability.
The predicted salary is between 28800 - 48000 £ per year.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients\’ businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you\’re interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Airbox Fulfilment is growing, and we\’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.
About the Role
We are looking for a motivated and reliable Client Account Manager who will provide a high level of customer support to the fulfilment clients they are responsible for. You will be tasked with resolving day-to-day queries, ensuring SLAs are met, and maintaining strong relationships with your clients. The key responsibilities of the role include:
Resolving day-to-day queries that arise
Ensuring all SLAs are adhered to
Working closely with Warehouse Team Leaders to facilitate smooth running of accounts
Managing inbound shipments and preparing the system for the goods in team to scan products into inventory
Communicating with couriers for any issues that may arise
Providing a high level of feedback to your clients to enhance their operations
Building strong, lasting relationships with clients
We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.
What We Offer
- Competitive salary (Dependent on experience)
- Up to 10% annual bonus
- Discounts across a variety of stores
- 24/7 Mental Health Hotline
- Six paid-for counselling sessions per year
- Phone access to trained nurses 24/7
- After three years of service, full private healthcare
- Opportunities to progress within the business
What We\’re Looking For
MS Office skills, particularly Outlook and Excel
Strong written and verbal communication skills
Ability to build relationships with customers
Previous experience in Customer Service or Account Management
Methodical and organised working style
Ideally previous knowledge of logistics/distribution
How to Apply
Please submit your CV and a covering letter explaining why you\’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.
Best of luck with your application!
The Airbox Fulfilment Team
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Account Manager • Leighton Buzzard, England, United Kingdom, LU7 0DY
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Account Manager employer: AirBox Fulfilment LTD
Contact Detail:
AirBox Fulfilment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the brands that Airbox Fulfilment works with, such as Hoodrich and The Rugby World Cup. Understanding their business models and logistics needs can help you tailor your approach during interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved customer issues in previous roles. This will demonstrate your ability to handle day-to-day queries effectively.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise explanations of complex topics. Being able to articulate your thoughts well will be crucial in building strong relationships with clients.
✨Tip Number 4
Research the logistics and distribution industry trends. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account management. Emphasise any skills related to MS Office, particularly Outlook and Excel, as well as your ability to build strong relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, explain why you are suitable for the Client Account Manager role. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage client relationships effectively.
Answer Application Questions Thoughtfully: Take your time to answer the application questions thoroughly. This is your chance to showcase your personality and how you align with the company's values. Be honest and provide insights into your working style and motivations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at AirBox Fulfilment LTD
✨Know the Company and Its Clients
Before your interview, take some time to research Airbox Fulfilment and its high-profile clients. Understanding their business model and the brands they work with will help you demonstrate your interest and show how you can contribute to their success.
✨Highlight Your Communication Skills
As a Client Account Manager, strong communication skills are essential. Be prepared to discuss specific examples of how you've effectively communicated with clients in the past, resolved issues, and built lasting relationships.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment, problem-solving is key. Think of scenarios where you've successfully navigated challenges or resolved client queries. Sharing these experiences will showcase your ability to handle the demands of the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about team dynamics, growth opportunities, or how they measure success in the Client Account Manager position.
