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For Companies At a Glance
- Tasks: Lead strategic planning and operational excellence for Airbnb's EMEA Homes team.
- Company: Join a global leader in travel and hospitality, fostering authentic community connections.
- Benefits: Competitive salary, bonuses, equity, and employee travel credits.
- Other info: Dynamic role based in Barcelona, London, or Paris with opportunities for career advancement.
- Why this job: Make a real impact on Airbnb's growth and connect with diverse communities.
- Qualifications: 10+ years in business operations or strategy, strong analytical skills, and excellent communication.
The predicted salary is between 90000 - 110000 ÂŁ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.
The Difference You Will Make
This role requires candidates to be based in Barcelona, London, or Paris. This role is not eligible for relocation support. As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross‑functional teams.
A Typical Day
- Strategic Planning & Analysis
- Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives.
- Build and maintain frameworks for tracking business performance against OKRs and company priorities.
- Conduct deep‑dive analyses on market trends, competitive landscape, and growth opportunities across EMEA.
- Operational Excellence
- Design and improve operational processes to increase efficiency, transparency, and cross‑functional alignment.
- Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance.
- Identify bottlenecks, risks, and opportunities — and drive action plans to resolution.
- Cross-Functional Collaboration
- Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service.
- Facilitate alignment across stakeholders on high‑priority projects and regional launches.
- Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles.
- Insights & Storytelling
- Translate complex data into clear, compelling narratives for leadership audiences.
- Build dashboards, reports, and presentations that drive informed decision‑making.
- Champion a culture of data‑driven thinking within the team.
Your Expertise
- 10+ years of experience in business operations, strategy, management consulting, or a related analytical role.
- Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge.
- Proven ability to manage complex, cross‑functional projects from ideation to execution.
- Excellent communication and presentation skills — both written and verbal.
- Comfort operating in ambiguity with a bias toward action and ownership.
- Experience working in a fast‑paced, global environment.
Additional
- Experience in a two‑sided marketplace, travel/hospitality, or tech industry.
- Familiarity with Airbnb's business model and the EMEA market landscape.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Spain Annual Pay Range €90.000—€110.000 EUR.
Programs & Business Operations Lead, EMEA employer: Airbnb
Contact Detail:
Airbnb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programs & Business Operations Lead, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know what makes Airbnb tick, and be ready to share how your skills align with their mission. We want to see your passion!
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your achievements and how they relate to the role. We love a good narrative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Airbnb.
We think you need these skills to ace Programs & Business Operations Lead, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Programs & Business Operations Lead role. Highlight your experience in business operations and strategy, and show how it aligns with Airbnb's mission and values.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing specific examples of how you've used data to drive decisions. Mention any tools you’re proficient in, like SQL or Excel, to really stand out.
Communicate Clearly: Your written communication is key! Ensure your application is clear and concise, reflecting your ability to translate complex ideas into simple narratives. This will resonate well with the storytelling aspect of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Airbnb
✨Know Your Numbers
As a Programs & Business Operations Lead, you'll need to demonstrate your analytical prowess. Brush up on your SQL and Excel skills, and be ready to discuss how you've used data to drive decisions in past roles. Prepare specific examples of analyses you've conducted and the impact they had on business outcomes.
✨Understand Airbnb's Mission
Familiarise yourself with Airbnb's core values and mission. Be prepared to articulate how your experience aligns with their goals, especially in terms of enhancing host experiences and community engagement. Show that you’re not just interested in the role, but also in contributing to Airbnb’s vision.
✨Cross-Functional Collaboration
This role requires working closely with various teams. Think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you’ve facilitated alignment on projects. Being able to showcase your teamwork will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in ambiguous situations. Prepare to discuss how you've identified bottlenecks or risks in previous roles and the action plans you implemented to resolve them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.