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For Companies At a Glance
- Tasks: Lead strategic projects and drive growth for Airbnb's new Services business.
- Company: Join Airbnb, a global leader in unique travel experiences.
- Benefits: Competitive salary, bonuses, equity, and employee travel credits.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: 10+ years in strategy or operations; strong analytical and communication skills.
- Other info: Relocation support available; thrive in a startup-like culture.
The predicted salary is between 95000 - 120000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more—to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills.
The Difference You Will Make
We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business. This role will support senior leaders, while also owning projects that shape the future of Services. You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action. The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb. This role requires candidates to be based in the United States, preferably in the Pacific or Mountain time zones. Relocation support is available.
A Typical Day
- Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.
- Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy.
- Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
- Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results.
- Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.
- Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively.
Your Expertise
- Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.
- Education: BA/BS required; MBA or equivalent preferred.
- Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.
- Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.
- Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
- Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.
- Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.
- Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.
How We’ll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
France Annual Pay Range €96,000—€120,000 EUR
Ireland Annual Pay Range €105,000—€131,000 EUR
United Kingdom Annual Pay Range £95,000—£120,000 GBP
Programs and Business Operations Lead, Airbnb Services employer: Airbnb
Contact Detail:
Airbnb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programs and Business Operations Lead, Airbnb Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Airbnb. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use examples from your past experiences that highlight your ability to drive growth and efficiency.
✨Tip Number 3
Don’t just apply anywhere—focus on roles that excite you! Check out our website for the latest opportunities at Airbnb and tailor your approach to show how you can make an impact.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to express your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Programs and Business Operations Lead, Airbnb Services
Some tips for your application 🫡
Show Your Passion for Airbnb: When you're writing your application, let your enthusiasm for Airbnb's mission shine through. We want to see how much you care about creating memorable travel experiences and connecting communities!
Tailor Your Experience: Make sure to highlight your relevant experience in strategy and operations. We love seeing how your background aligns with the role, so don’t be shy about showcasing your achievements that relate to driving growth and efficiency.
Be Data-Driven: Since this role involves a lot of analytics, include specific examples of how you've used data to inform decisions in your previous roles. We appreciate candidates who can translate complex data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we are!
How to prepare for a job interview at Airbnb
✨Know Your Numbers
Given the analytical nature of the role, brush up on your SQL and Excel skills. Be prepared to discuss how you've used data to drive decisions in past roles. Having specific examples ready will show that you can translate complex data into actionable insights.
✨Master the Art of Storytelling
This position requires strong presentation skills, so practice telling your career story in a compelling way. Focus on how your experiences align with Airbnb's mission and how you've successfully led strategic projects in the past.
✨Show Your Collaborative Spirit
Airbnb values cross-functional collaboration, so be ready to share examples of how you've worked with diverse teams. Highlight instances where you aligned different stakeholders to achieve a common goal, showcasing your ability to foster accountability and transparency.
✨Embrace Ambiguity
The role thrives in fast-moving environments, so demonstrate your adaptability. Share experiences where you've navigated uncertainty and taken initiative to drive projects forward. This will show that you're not just comfortable with change, but that you excel in it.
