At a Glance
- Tasks: Lead cross-functional teams to create innovative guest services for Airbnb.
- Company: Join a global leader in travel and hospitality with a focus on guest experience.
- Benefits: Enjoy paid volunteer time, health snacks, generous leave, and travel credits.
- Other info: Dynamic role with opportunities to innovate and make a real impact.
- Why this job: Shape the future of travel by building new service categories for millions of guests.
- Qualifications: 10+ years in product management with strong collaboration and communication skills.
They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands-on.
Guest Services is about everything that makes a trip more convenient and special once you’re there. A private chef cooking dinner in your home, a massage after a day of hiking, a photographer to capture the trip, groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits.
As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb. This is a rare opportunity to work on a genuine zero-to-one bet inside a company at global scale. The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb.
You’ll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.
- Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.
- Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.
- Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.
- Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.
- Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what’s great for guests is also sustainable for the hosts and partners delivering the service.
- Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.
Benefits:
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research.
Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process. Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.
Track record of taking 0-1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent. Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.
10+ years of consumer product management experience. Experience developing product narratives and working with marketing and communications to bring new offerings to market. Experience managing multiple workstreams with competing priorities and tight timelines.
Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment. Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly.
Product Manager (Services) employer: Airbnb
Airbnb is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and collaboration among its employees. With a strong commitment to employee growth, the company offers numerous opportunities for professional development and international travel, making it an ideal place for those looking to make a meaningful impact in the marketing landscape of France, Benelux, and EMEA. Join us to be part of a dynamic team that values diverse perspectives and innovative ideas, all while connecting communities through unique travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager (Services)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Airbnb!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Airbnb would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Airbnb through your school's career services!
We think you need these skills to ace Product Manager (Services)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager (Services), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager (Services) position at Airbnb. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Airbnb
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
