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For Companies At a Glance
- Tasks: Manage professional host accounts and drive market success through strategic partnerships.
- Company: Join Airbnb, a leader in fostering human connection and belonging.
- Benefits: Competitive salary, bonuses, travel credits, and a commitment to inclusion.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact in the travel industry while building strong community connections.
- Qualifications: 8+ years in sales/account management; hospitality experience is a plus.
The predicted salary is between 94000 - 118000 ÂŁ per year.
The Community You Will Join
The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.
The Difference You Will Make
As a Market Lead, you will be responsible for the supply health, quality and growth of your book of business by managing professional host accounts. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in‑market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of market success, including maintaining the experience quality, and nurturing strategic relationships with hosts.
A Typical Day
- Account Management
- Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts.
- Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals.
- Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region.
- Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts.
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
- Hold regular optimization calls and business reviews with your partners.
- Develop strong and long‑lasting partnerships.
- Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in‑person support and guidance.
- Partner cross functionally to address optimization bottlenecks.
- Leverage AI extensively to achieve maximum speed and high quality in delivery.
Quality
- Proven ability to handle operational complexity and maximize the impact of resources.
- Support host community programs in your region.
- Analyze data and utilize data‑driven recommendations to identify and act on strategic opportunities in your region to increase sales.
- Audit supply quality in the field, addressing areas for improvement.
- Develop deep knowledge of your assigned geographic markets and become the go‑to source for all information relating to local trends and market dynamics for internal and external partners.
- Work cross‑functionally with product, communications, public policy, and customer support teams to ensure our long‑term market success.
- Collaborate with local office to advocate for Experiences.
Demand
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market.
Your Expertise
- 8+ years of experience in new sales, account management, and partner support.
- 2+ years of hospitality/travel industry experience is a plus.
- Strong time management and prioritization skills.
- Proven track record of effectively working a leads pipeline or book of business.
- Proven skillsets at delivering sales growth.
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in‑person.
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day‑to‑day work.
- Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects – Salesforce experience is a plus.
- The ability to get things done with constantly changing priorities, projects, and deadlines.
- Able to travel to assigned markets (when business travel resumes).
- Passion for Airbnb, travel, and the sharing economy – being an Airbnb host is a plus.
- Proven experience working cross‑functionally.
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; well‑developed priorities and time management skills.
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short‑term needs with long‑term strategic initiatives; charismatic self‑starter who is resourceful and self‑sufficient.
- Fluency in English plus a second European language preferred.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care Of You
The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £94,000—£118,000 GBP.
Market Lead, Experiences employer: Airbnb
Contact Detail:
Airbnb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Lead, Experiences
✨Tip Number 1
Network like a pro! Attend industry events and meet-ups to connect with potential hosts and other professionals. Don’t be shy—introduce yourself and share your passion for creating amazing experiences!
✨Tip Number 2
Show off your expertise! When you get the chance, share insights about market trends or successful strategies you've implemented. This not only showcases your knowledge but also builds credibility with potential partners.
✨Tip Number 3
Follow up after meetings! A quick email thanking someone for their time can go a long way. It keeps you on their radar and shows that you’re genuinely interested in building those relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Airbnb family and making a difference in the community.
We think you need these skills to ace Market Lead, Experiences
Some tips for your application 🫡
Show Your Passion for Airbnb: When writing your application, let your enthusiasm for Airbnb and the sharing economy shine through. We want to see how your values align with ours, so share any personal experiences or insights that connect you to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Market Lead role. Highlight your relevant experience in account management and sales, and don’t forget to mention any specific achievements that demonstrate your ability to drive growth and maintain quality.
Be Data-Driven: Since this role involves analysing data to identify opportunities, include examples of how you've used data in your previous roles. We love seeing candidates who can interpret numbers and turn them into actionable strategies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Airbnb
✨Know Your Market Inside Out
Before the interview, dive deep into the local market trends and dynamics relevant to the role. Understand what makes your assigned region unique and be ready to discuss how you can leverage this knowledge to build strong relationships with Professional Hosts.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed partner relationships in the past. Highlight your ability to nurture these connections and provide exceptional service, as this is crucial for the Market Lead position.
✨Be Data-Driven
Familiarise yourself with data analysis techniques and be prepared to discuss how you've used data to drive sales growth or improve operational efficiency. This will demonstrate your quantitative skills and your ability to make informed decisions.
✨Emphasise Your Adaptability
The role requires juggling multiple priorities and adapting to changing circumstances. Share specific instances where you've successfully navigated ambiguity and adjusted your strategies to meet evolving business needs.