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- Tasks: Drive Airbnb's growth by acquiring unique service products and building strong market presence.
- Company: Join a global leader in travel and hospitality with a mission to connect communities.
- Benefits: Competitive salary, bonuses, travel credits, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on guest and host experiences while shaping the future of travel.
- Qualifications: 6+ years in commercial or ops roles, strong leadership, and project management skills.
- Other info: Dynamic work environment with opportunities for professional growth and collaboration.
The predicted salary is between 70000 - 85000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Supply organization plays a pivotal role in driving the company's growth and expansion efforts worldwide. This team recruits and develops Airbnb's global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb's continued growth and facilitation of millions more host and guest connections.
As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory. Focusing on these responsibilities, you will build Airbnb's strong market presence in your assigned territory by collaborating with other teams as the local in-market expert.
As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including:
- Acquisition strategy development
- Generating and converting supply leads
- Maintaining the experience quality
- Nurturing strategic relationships with hosts
- Creating new relationships from scratch
You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.
A Typical Day:
- Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
- Proven ability to handle operational complexity and maximize the impact of resources
- Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
- Prospect and onboard new, high-quality supply in your assigned geography
- Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
- Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics
- Work across Airbnb internal teams, including country managers, regional teams, and business
- Engage with strategic B2B partners to build long-term relationships
- Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements
- Hold regular optimization calls and business reviews with your partners
Your Expertise:
- 6+ years of relevant experience, ideally in commercial or ops managing positions in tech companies
- Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
- Operates with a growth mindset and has a very strong bias for action
- Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
- Ability to influence product, policy, and other cross-functional stakeholders
- Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress
- Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director)
- Utilizes knowledge of key business drivers and the factors to drive results
- Executes flawlessly and autonomously
- Proven ability to handle operational complexity and maximize the impact of resources
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £70,000—£85,000 GBP
Senior Market Manager, Services in London employer: Airbnb
Contact Detail:
Airbnb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Market Manager, Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Show your passion for Airbnb! When you get the chance to chat with someone from the company, make sure to express why you love what they do. Share your thoughts on their mission and how you can contribute to their growth. Authentic enthusiasm goes a long way!
✨Tip Number 3
Prepare for interviews by researching the market trends and challenges Airbnb faces. Be ready to discuss how your experience aligns with their goals. This shows you’re not just another candidate; you’re someone who understands the business and is ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Keep an eye on new openings and don’t hesitate to apply for roles that excite you!
We think you need these skills to ace Senior Market Manager, Services in London
Some tips for your application 🫡
Show Your Passion for Airbnb: When writing your application, let your enthusiasm for Airbnb shine through! Share why you love the brand and how its mission resonates with you. We want to see that you’re not just looking for a job, but that you genuinely care about connecting guests and hosts.
Tailor Your Experience: Make sure to highlight your relevant experience in commercial or ops managing positions. We’re looking for someone who can navigate operational complexity, so give us examples of how you've successfully managed large-scale projects and driven results in similar roles.
Be Data-Driven: Since this role involves analysing data to identify strategic opportunities, include specific examples of how you've used data to make decisions in your previous jobs. Show us how you’ve turned insights into action – we love a good success story backed by numbers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Airbnb
✨Know Your Market Inside Out
Before the interview, dive deep into the services market in your assigned territory. Understand the unique challenges and opportunities that exist, and be ready to discuss how you can leverage this knowledge to drive Airbnb's growth.
✨Showcase Your Relationship-Building Skills
As a Senior Market Manager, you'll need to build strong partnerships. Prepare examples of how you've successfully nurtured relationships in the past, especially in B2B contexts. Highlight your ability to connect with diverse stakeholders and influence decision-making.
✨Demonstrate Data-Driven Decision Making
Airbnb values data-driven insights. Be prepared to discuss how you've used data to identify strategic opportunities in previous roles. Bring specific examples of how your analytical skills have led to successful outcomes.
✨Emphasise Your Growth Mindset
The role requires a proactive approach and a growth mindset. Share instances where you've tackled operational complexities or adapted to market shifts. Show that you're not just reactive but also forward-thinking in your strategies.