At a Glance
- Tasks: Coordinate daily office operations and create a welcoming environment for employees and visitors.
- Company: Join a dynamic team at a leading company focused on hospitality and employee experience.
- Benefits: Enjoy paid volunteer time, health snacks, generous leave, and learning opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of the office, fostering connection and community every day.
- Qualifications: 5+ years in office management or related fields with strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering
- This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace
- This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience
- The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb’s culture to life
- This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected
- This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings
- As an Office Manager, you help bring Airbnb’s culture to life through exceptional execution and service
- You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors.
Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected
- Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience
- Help ensure the office is welcoming, organized, and operationally ready each day
- Serve as a visible and approachable presence for employees, visitors, and guests
- Support day-to-day workplace experience programs and services
- Monitor office needs and proactively address issues or escal
- Help maintain hospitality standards across office spaces, meeting rooms, and shared environments
- Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities
- Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution
- Monitor workplace conditions and employee feedback
- Track office requests, operational issues, and follow-up actions
- Identify opportunities for improvement and communicate recommendations to regional leader and global ops team
- Maintain office documentation, communications, and operational processes
- Support implementation of office standards and playbooks
- Support office utilization reporting
- Serve as a trusted admin partner to the Country Manager
- Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager
- Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings
- Serve as a local resource for employees and leaders navigating office services and resources
- This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support
- Coordinate logistics for local gatherings, leadership visits, and employee engagement activities
- Support gatherings, leadership visits and employee engagement activities across the region as needed
- Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments
- Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively
- Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs
- Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners
- Support a culture of hospitality, responsiveness, and service
- Gather employee feedback and share insights to improve the office experience
- Help foster an environment where employees feel welcomed, informed, and connected
Benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Qualifications
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Strong attention to detail and follow-through
- Hospitality mindset with a passion for creating positive experiences
- Experience partnering with vendors and cross-functional stakeholders is preferred
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields
- Strong organizational and project coordination skills
- Experience coordinating meetings, events, leadership visits, or workplace programs
- Strong problem-solving skills and sound judgment
- Excellent communication and interpersonal skills
- Full professional proficiency in English
- #J-18808-Ljbffr
Office Manager in London employer: Airbnb
Airbnb is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, team members are encouraged to develop their skills through various opportunities while enjoying competitive benefits and a supportive environment that values work-life balance. Joining Airbnb means being part of a dynamic team dedicated to creating memorable experiences for guests and hosts alike.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Airbnb. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Airbnb
Don't be shy about reaching out to Airbnb directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Airbnb and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Airbnb
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
