At a Glance
- Tasks: Support hotel partnerships and manage exciting projects to enhance guest experiences.
- Company: Join Airbnb's dynamic Hotels team, driving innovation in the hospitality sector.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Flexible work environment with a focus on collaboration and creativity.
- Why this job: Make a real impact in the travel industry while connecting with diverse partners.
- Qualifications: Experience in client-facing roles and a passion for hospitality and travel.
The predicted salary is between 45000 - 60000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You will Make: As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day-to-day operations of an evolving portfolio of hotel groups located across the globe. You will also support strategic initiatives that drive hotel group partner success. These initiatives will entail project management involving extensive collaboration with hotel group headquarters and regional stakeholders as well as cross-functional internal teams. Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client-facing commercial conversations and operational project work while upholding a strong level of partner service will make an impact!
A Typical Day:
- Take actions with hotel groups and internal teams as needed to drive assigned projects forward.
- Create and maintain well-organized and detailed tracking mechanisms relating to assigned projects.
- Call, email, and Zoom with stakeholders to accomplish assigned project needs.
- Manage relationships with hotel group stakeholders within assigned portfolio.
- Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio.
- Educate partners on how HotelTonight and Airbnb platforms function.
- Develop strong and long-lasting partnerships.
- Respond to and deliver exceptional service in a timely and efficient manner.
- Work will involve cross-functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.
- Implement strategies to effectively manage and optimize workflows.
- Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately.
Your Expertise:
- 5+ years of experience in client-facing, cross-functional regional or global commercial teams.
- 2+ years of hospitality/travel industry experience (preferred).
- Proficiency in both English and the local language is required for the specific location/country.
- Self-starter who is resourceful with a get it done attitude.
- Strong time management and prioritization skills.
- Strong organizational skills relating to project work with a large volume of inputs and moving parts.
- Track record of being able to effectively work at scale with partners to achieve short and long-term objectives.
- Proven stakeholder management, communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and Zoom.
- Team player, willing to contribute what is needed for the success of the team.
- The ability to get things done with changing priorities, projects and deadlines.
- Passion for Airbnb, travel, and the sharing economy.
We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.).
Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Enterprise Accounts Associate in London employer: Airbnb
Airbnb is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, team members are encouraged to develop their skills through various opportunities while enjoying competitive benefits and a supportive environment that values work-life balance. Joining Airbnb means being part of a dynamic team dedicated to creating memorable experiences for guests and hosts alike.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Accounts Associate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Airbnb. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Airbnb
Don't be shy about reaching out to Airbnb directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Enterprise Accounts Associate in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Airbnb and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Airbnb
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
