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- Tasks: Support Airbnb hosts by resolving technical issues and optimising onboarding processes.
- Company: Join Airbnb, a global leader in unique travel experiences.
- Benefits: Flexible work hours, diverse team culture, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing host satisfaction and fostering human connections.
- Qualifications: 2+ years in customer support or operations; bilingual in English and Italian or French preferred.
- Other info: Dynamic role with a focus on innovation and collaboration in a fast-paced environment.
The predicted salary is between 20000 - 30000 ÂŁ per year.
This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business. Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations.
The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team that focuses on finding, pitching, onboarding and retaining the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world. We acquire leads through the sales / partnership funnel to grow Airbnbâs Experiences business and provide them with bespoke support to ensure that they are informed, optimized and happy with their Airbnb experience as a host.
The âExperiences Host Technical Support, EMEAâ, drives and is accountable for host satisfaction through both our acquisition and onboarding funnels. You will surface technical issues proactively to the EMEA acquisition teams and support technical issues as they arise directly from hosts and acquisition reps. You will also work closely with cross functional stakeholders to implement small scale changes to the acquisition and onboarding funnels that reduce friction and optimize for speed & host satisfaction.
Example Deliverables:
- Become an expert â Familiarize yourself with the acquisition & post-publish funnel steps, challenges and best practices.
- Write the playbook - Develop templates & source of truth documents to streamline your work and to ensure that the team has the most up to date âsolvesâ for consistent issues, friction points and hurdles.
- Communication & Collaboration â Function as a mediator and as a âsolution detectiveâ, sitting between cross-functional leads, technical leads and Acquisition reps to solve any & all host issues.
- Tracking & Reporting â Ensure 100% accurate data hygiene across all tracking systems and leadership updates.
- Quality Management â Stay up-to-date on best-practices & acquisition team trainings.
- Optimization & Retention â Help orient hosts through the acquisition & onboarding process, ensuring that they understand key steps, how to circumvent challenges and what the best practices are.
Your Expertise:
- 2+ years in either content, acquisition, customer support or partnerships operations; working as the go-between across business & tech functions.
- Bachelor's degree or equivalent experience in related fields.
- Experience navigating a technically complex platform.
- Ability to translate tech speak into easy to understand summaries & instructions.
- Accountability for results â with a proven ability to deliver against KPIs & business targets.
- Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances.
- Solution-oriented mindset, innovative problem-solving and a proactive approach to addressing challenges.
- Bilingual candidates with English and Italian or French is a must.
Our commitment to inclusion & belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Experiences Host Technical Support, EMEA (contract) employer: Airbnb
Contact Detail:
Airbnb Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Experiences Host Technical Support, EMEA (contract)
â¨Tip Number 1
Get to know the company culture! Airbnb thrives on creativity and connection, so show your personality during interviews. Share your unique experiences and how they align with their values.
â¨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Airbnb. You never know who might help you get your foot in the door!
â¨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've solved problems or improved processes. This will show that you're solution-oriented and ready to tackle challenges head-on.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Itâs a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Experiences Host Technical Support, EMEA (contract)
Some tips for your application đŤĄ
Know the Role Inside Out: Before you start writing your application, take some time to really understand what the Experiences Host Technical Support role is all about. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your application to show how you fit the bill!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey complex ideas simply. Use clear language and avoid jargon where possible. Remember, we want to see how you can translate tech speak into easy-to-understand summaries!
Highlight Your Problem-Solving Prowess: We love a proactive problem-solver! In your application, share examples of how you've tackled challenges in the past, especially in customer support or technical roles. This will demonstrate your solution-oriented mindset and ability to thrive in ambiguity.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Airbnb!
How to prepare for a job interview at Airbnb
â¨Know Your Stuff
Before the interview, dive deep into Airbnb's acquisition and onboarding processes. Familiarise yourself with common technical issues and best practices so you can speak confidently about how to enhance host satisfaction.
â¨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Youâll need to translate tech speak for hosts and team members, so being able to break things down will show your communication skills and empathy.
â¨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Highlight your innovative problem-solving approach and how youâve successfully navigated ambiguityâthis is key for a role that requires quick thinking and adaptability.
â¨Be Data-Driven
Brush up on your data tracking and reporting skills. Be ready to discuss how you ensure data accuracy and how youâve used metrics to drive decisions in past roles. This will demonstrate your accountability and results-oriented mindset.