At a Glance
- Tasks: Build strong relationships with hosts and help them optimise their listings for success.
- Company: Join Airbnb, a global leader in unique stays and experiences.
- Benefits: Competitive salary, flexible work options, and a vibrant company culture.
- Other info: Diverse and inclusive workplace that values creativity and innovation.
- Why this job: Make a real impact by supporting host entrepreneurs and enhancing guest experiences.
- Qualifications: 3+ years in sales or account management; hospitality experience is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join
Our Supply Team is growing, and we want you to be part of it! As a
Market Associate / Account Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory.
These hosts are individuals who manage their own property or support owners by hosting on their behalf.
You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.
The difference you will make
As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory.
You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb.
These initiatives will include supply optimisation, pricing optimisation, host recruitment, and platform education.
In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience.
Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication.
Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
A typical day
- Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.
- Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
- Secure availability over high compression dates, ensuring hosts maximise their revenue potential.
- Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
- Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
Your expertise
- 3+ years of experience in new sales, account management, or partner support.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible.
We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
All qualified individuals are encouraged to apply.
Account Manager employer: Airbnb
Airbnb is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and collaboration among its employees. With a strong commitment to employee growth, the company offers numerous opportunities for professional development and international travel, making it an ideal place for those looking to make a meaningful impact in the marketing landscape of France, Benelux, and EMEA. Join us to be part of a dynamic team that values diverse perspectives and innovative ideas, all while connecting communities through unique travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airbnb. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airbnb before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airbnb:Your cover letter is your chance to shine! Tell us why you want to work at Airbnb specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airbnb!
How to prepare for a job interview at Airbnb
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
