At a Glance
- Tasks: Manage key accounts and drive partnerships with global hotel groups.
- Company: Join Airbnb's dynamic Hotels team, leading the way in hotel sector expansion.
- Benefits: Competitive salary, travel opportunities, and a commitment to diversity and inclusion.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
- Why this job: Make a real impact in redefining travel experiences for guests and partners.
- Qualifications: 8+ years in travel industry account management with strong negotiation skills.
The predicted salary is between 59400 - 72600 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb's expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team's mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You will Make:
As a Senior Key Account Manager on the Hotels Enterprise team, you will own the commercial relationship with a portfolio of global and multinational hotel groups in your region. Your goal is to turn introductions into signed agreements then into live, healthy, growing inventory by increasing participation, bookings and revenue across Airbnb and HotelTonight. You will lead the account planning cycle with each partner, negotiate and renew commercial terms, and be the single point of contact between their executives and many Airbnb teams including Connectivity, Product, Legal and Market Management teams.
A Typical Day:
- Be accountable for the end-to-end lifecycle from prospecting, to acquisition, contracting, rollout and performance management of Key Account partnerships.
- Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
- Through the creation of mutual account plans with your partners, design clear actions which deliver on the Objectives and KPIs of Airbnb and our Key Account Partners.
- Negotiate agreements with partners to unlock new opportunities for both parties & promote long term mutual success.
- Leverage data to make decisions and design projects to best expand and enhance availability and revenue through existing partnerships.
- Monitor & analyze over/underperformance, market trends, growth opportunities or anomalies and regularly communicate performance to Executives leveraging available production data and global market insight.
- Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as operational SLAs are met.
- Develop close working relationships with key internal teams and individuals to ensure that they provide appropriate levels of support to these key partnerships and key enhancements are made to unlock revenue for the business.
- Conduct regular business reviews, formal presentations for internal and external purposes.
- Work cross-functionally to execute changes at scale while collaborating with Market Management as a subject matter expert in Key Accounts to drive local property performance.
- Proactively contribute to the development and standardization of Enterprise team processes, playbooks, and best practices across the global function.
Your Expertise:
- 8+ years of Travel Industry Account Management experience; including 5 years in a Key Account Manager role with at least 2 years being responsible for a global partner base.
- Proven track record of executing on strategic priorities.
- Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs.
- Strong negotiation skills with a proven ability to structure and close high-value, complex deals that establish long-term, strategic partnerships.
- Comfortable performing data analysis and making decisions based on the results.
- Ability to balance time spent between strategic initiatives and operations while diving into the details when necessary.
- Experience developing and selling complex business solutions at the C-Suite level.
- Strong executive presence and the ability to effectively influence top leaders internally and within the industry.
- Have a passion for redefining travel, Airbnb, and being the best!
- Proactive self-starter able to prioritize and manage work autonomously.
- Excellent verbal/written communication and presentation skills.
- Ability to travel at least 50% of the time.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent on various factors.
Senior Key Accounts Manager employer: airbnb, Inc.
Pass the Keys is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets collaboration. With a strong focus on employee growth and development, we provide ample opportunities for our team to thrive while driving the success of our franchise network. Our culture promotes high emotional intelligence and teamwork, ensuring that every member feels valued and empowered to contribute to our mission of scaling operations both locally and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Accounts Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like airbnb, Inc. who are looking for fresh talent for roles like Senior Key Accounts Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like airbnb, Inc. and give you a leg up for your Senior Key Accounts Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Key Accounts Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Key Accounts Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Key Accounts Manager role at airbnb, Inc..
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Key Accounts Manager position at airbnb, Inc..
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of airbnb, Inc..
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to airbnb, Inc.'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Key Accounts Manager.
How to prepare for a job interview at airbnb, Inc.
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at airbnb, Inc..
