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- Tasks: Lead strategic planning and operational excellence for Airbnb's EMEA Homes team.
- Company: Join Airbnb, a global leader in unique stays and experiences.
- Benefits: Competitive salary, bonuses, equity, and travel credits.
- Other info: Dynamic role in a fast-paced, inclusive environment.
- Why this job: Make a real impact on Airbnb's growth and connect communities.
- Qualifications: 10+ years in business operations with strong analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join: The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.
The Difference You will Make: This role requires candidates to be based in Barcelona, London, or Paris. This role is not eligible for relocation support. As an EMEA Supply Business Operations Lead, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams.
A Typical Day:
- Strategic Planning & Analysis
- Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives.
- Build and maintain frameworks for tracking business performance against OKRs and company priorities.
- Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA.
- Operational Excellence
- Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment.
- Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance.
- Identify bottlenecks, risks, and opportunities — and drive action plans to resolution.
- Cross-Functional Collaboration
- Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service.
- Facilitate alignment across stakeholders on high-priority projects and regional launches.
- Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles.
- Insights & Storytelling
- Translate complex data into clear, compelling narratives for leadership audiences.
- Build dashboards, reports, and presentations that drive informed decision-making.
- Champion a culture of data-driven thinking within the team.
Your Expertise:
- 10+ years of experience in business operations, strategy, management consulting, or a related analytical role.
- Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge.
- Proven ability to manage complex, cross-functional projects from ideation to execution.
- Excellent communication and presentation skills — both written and verbal.
- Comfort operating in ambiguity with a bias toward action and ownership.
- Experience working in a fast-paced, global environment.
Additional:
- Experience in a two-sided marketplace, travel/hospitality, or tech industry.
- Familiarity with Airbnb's business model and the EMEA market landscape.
Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Programs & Business Operations Lead, EMEA employer: airbnb, Inc.
Contact Detail:
airbnb, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programs & Business Operations Lead, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know what makes Airbnb tick, especially in the EMEA market, so you can show you're a perfect fit!
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your analytical prowess and operational excellence—just like we do at StudySmarter!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Programs & Business Operations Lead, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Programs & Business Operations Lead role. Highlight your relevant experience in business operations and strategy, and don’t forget to mention any familiarity with the EMEA market landscape!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, be sure to include examples of how you've used data to drive decisions in your previous roles. Mention any tools you’re proficient in, like SQL or Excel, to really stand out.
Communicate Clearly: Your written communication is key! Make sure your application is clear and concise. Use straightforward language to convey your ideas, and remember to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Airbnb!
How to prepare for a job interview at airbnb, Inc.
✨Know Your Numbers
As a Programs & Business Operations Lead, you'll need to demonstrate your analytical prowess. Brush up on your SQL and Excel skills, and be ready to discuss how you've used data to drive decisions in past roles. Prepare specific examples of how you've tracked business performance or identified growth opportunities.
✨Understand Airbnb's Mission
Familiarise yourself with Airbnb's mission and values. Be prepared to discuss how your experience aligns with their goals, especially in relation to enhancing the guest experience and supporting hosts. Show that you understand the unique challenges and opportunities within the EMEA market.
✨Cross-Functional Collaboration
This role requires working closely with various teams. Think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you've facilitated alignment on high-priority projects. This will show you're ready to act as the 'connective tissue' they need.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in ambiguous situations. Prepare to discuss how you've tackled complex projects from ideation to execution. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ownership and action-oriented mindset.