At a Glance
- Tasks: Coordinate daily office operations and create a welcoming environment for employees and visitors.
- Company: Join a dynamic team at Airbnb, known for its vibrant culture and innovative spirit.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for personal growth.
- Other info: Collaborate with diverse teams and build meaningful relationships in a fast-paced setting.
- Why this job: Be the heartbeat of the office, making every day seamless and enjoyable for everyone.
- Qualifications: 5+ years in office management or related fields with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace.
It serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb’s culture to life.
This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. The role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.
The Difference You Will Make
As an Office Manager, you help bring Airbnb’s culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.
Success in this role requires excellent judgment, strong relationship‑building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.
Support the Office Experience
- Help ensure the office is welcoming, organized, and operationally ready each day.
- Serve as a visible and approachable presence for employees, visitors, and guests.
- Support day‑to‑day workplace experience programs and services.
- Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.
- Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.
Coordinate Office Operations
- Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.
- Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.
- Monitor workplace conditions and employee feedback.
- Track office requests, operational issues, and follow‑up actions.
- Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.
- Maintain office documentation, communications, and operational processes.
- Support implementation of office standards and playbooks.
- Support office utilization reporting.
Leadership & Administrative Support
- Serve as a trusted admin partner to the Country Manager.
- Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.
- Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.
- Serve as a local resource for employees and leaders navigating office services and resources.
Support Gatherings & Connection
- Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.
- Support gatherings, leadership visits and employee engagement activities across the region as needed.
- Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.
- Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.
- Support the delivery of connection and community‑building experiences within the office by following global guidance and toolkits, while adapting them to local needs.
Build Strong Relationships
- Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross‑functional partners.
- Support a culture of hospitality, responsiveness, and service.
- Gather employee feedback and share insights to improve the office experience.
- Help foster an environment where employees feel welcomed, informed, and connected.
Qualifications
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.
- Strong organizational and project coordination skills.
- Experience coordinating meetings, events, leadership visits, or workplace programs.
- Excellent communication and interpersonal skills.
- Strong attention to detail and follow‑through.
- Ability to manage multiple priorities and work effectively in a fast‑paced environment.
- Hospitality mindset with a passion for creating positive experiences.
- Strong problem‑solving skills and sound judgment.
- Experience partnering with vendors and cross‑functional stakeholders is preferred.
- Full professional proficiency in English.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager, London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at airbnb, Inc.!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at airbnb, Inc..
We think you need these skills to ace Office Manager, London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at airbnb, Inc.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to airbnb, Inc. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at airbnb, Inc.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to airbnb, Inc.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at airbnb, Inc.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with airbnb, Inc..
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at airbnb, Inc. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact airbnb, Inc. and how you would contribute to adapting HR strategies.
