Senior Market Manager, Services in London

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Supply organization plays a pivotal role in driving the company's growth and expansion efforts worldwide. This team recruits and develops Airbnb's global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb's continued growth and facilitation of millions more host and guest connections.

As the Senior Market Manager for the UK, you will serve as the strategic architect of Airbnb's local success, with an initial anchor in London. Your mission is twofold: to champion the prosperity of our existing community and to curate the future of our supply. You will design and execute sophisticated education and retention strategies that empower current hosts to thrive amidst competition. Simultaneously, you will leverage data to identify critical supply gaps, executing a surgical acquisition strategy to onboard high-impact hosts who directly address market needs. Leading a local team, you will bridge the gap between vision and execution, translating global goals into hyper‐local, actionable tactics.

A typical day includes:

• Building and managing partner relationships within assigned territory, with a strong emphasis on in‐person relationships.
• Proven ability to handle operational complexity and maximize the impact of resources.
• Directly managing top‐tier accounts to meet and exceed quarterly/annual sales goals.
• Leading, training, and motivating a team of Market Associates and Field Sales Representatives.
• Analysing data and utilising data‐driven recommendations to identify and action on strategic opportunities in your region to increase sales.
• Prospecting and onboarding new, high‐quality supply in your assigned geography.
• Maintaining a baseline understanding of the technical integration of various software partners to provide appropriate support to your clients.
• Developing deep knowledge of Services partners and becoming the go‐to source for all information relating to relevant market trends and market dynamics.
• Working across Airbnb internal teams, including country managers, regional teams, and business.
• Engaging with strategic B2B partners to build long‐term relationships.
• Anticipating barriers, market shifts and trends, and leading proactive solution development; applying critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Holding regular optimization calls and business reviews with your partners.

Your expertise includes:

• 6+ years of relevant experience, ideally in commercial or ops managing positions in tech companies.
• Exceptional ability to organize, lead and meticulously execute on large‐scale projects with company‐wide impact.
• Operating with a growth mindset and having a very strong bias for action.
• Interpreting internal or external business issues and recommending best practices for the larger team and a strategic portfolio across distinct and varying market stages.
• Ability to influence product, policy, and other cross‐functional stakeholders.
• Navigating and overcoming organizational barriers by establishing trust, influencing decision‐making, and bringing together diverse perspectives to drive alignment and progress.
• Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director).
• Utilizing knowledge of key business drivers and the factors to drive results.
• Executing flawlessly and autonomously.
• Proven ability to handle operational complexity and maximize the impact of resources.
• Previous experience managing a team.

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‐led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.