Technical Support & Warehouse Coordinator

Overview

Job Title: Technical Support & Warehouse Coordinator

Location: Midlands

Job Type: Full-Time (40 hours per week)

Salary: £25,396.80

Job Summary

We are looking for a detail-oriented and technically capable technical support & Warehouse Co-ordinator to take ownership of preparing, configuring, and dispatching networking equipment to our customers. While the primary focus of the role is on customer equipment setup and shipment coordination, the successful candidate will also assist with general warehouse coordination tasks across two sites during quieter periods or as needed.

Responsibilities

Primary: Customer equipment Configuration & Pre-Enablement

• Order and coordinate delivery of preconfigured equipment and networking equipment for broadband services, ensuring compatibility with specific access technologies (e.g. SoGEA, FTTP, FWA etc).
• Test all devices to ensure full functionality and reliability before dispatch.
• Maintain detailed records of configurations, serial numbers, MAC addresses and shipment tracking in approved systems
• Follow standardised setup procedures and liaise with the IT/networking team to ensure compliance with internal and customer requirements.
• Track inventory levels for routers, SIMs, and associated hardware to avoid stock shortages.

Primary: Customer Shipment & Dispatch

• Organise timely and accurate dispatch of configured equipment to customers.
• Ensure all items are securely packed, correctly labelled, and accompanied by the appropriate documentation.
• Coordinate with couriers or freight services to ensure reliable delivery.
• Track and monitor shipments, updating internal systems and communicating delivery status where necessary.

Secondary: Warehouse Coordination (Multi-Site)

• Support warehouse operations across two sites during quieter periods or when requested.
• Assist with stock movement, goods-in/goods-out processes, and general warehouse upkeep.
• Maintain basic inventory records and help ensure the warehouse remains organised and safe.
• Liaise with the logistics or operations team to support stock transfers and order fulfilment.

Skills & Experience

• Technical experience in networking, particularly with customer equipment configuration
• Strong organisational and time management skills with the ability to prioritise and multitask.
• Excellent attention to detail and a methodical approach to work.
• Basic understanding of IT and networking principles.
• Experience using inventory management and shipping systems.
• Strong communication and interpersonal skills.
• Valid driver\’s license (if inter-site travel is required).

Desirable Qualifications

• Proven experience in service provisioning, operations coordination, or telecom administration.
• Strong understanding of mobile networks, broadband services, residential VOIP, and customer premises equipment.
• Excellent communication and coordination skills.
• Highly organised, with the ability to manage multiple service requests and priorities.
• Comfortable using internal platforms (CRM, order systems, Excel, ticketing tools) to manage service lifecycle tasks.
• Strong attention to detail and commitment to accurate documentation.
• Experience managing third-party vendors or equipment suppliers.
• Experience with inventory or dispatch software.
• Forklift license or warehouse handling certifications (a plus but not essential).

What can Airband Offer you?

• Discretionary Annual Bonus.
• Company Vehicle
• Overtime pay.
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus – a thank you for every customer you send our way.
• Hybrid working – a mix of working from home and in the office.
• Free Broadband – If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.