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For Companies At a Glance
- Tasks: Engage with customers, manage renewals, and provide tailored broadband solutions.
- Company: Join Airband, a company dedicated to bridging the digital divide with reliable internet.
- Benefits: Enjoy hybrid working, free broadband, and discounts on shopping and healthcare.
- Why this job: Be part of a mission-driven team that values customer satisfaction and loyalty.
- Qualifications: Previous customer service experience is preferred; sales negotiation skills are a plus.
- Other info: Opportunities for growth with 25-30 days of paid leave and a supportive work culture.
The predicted salary is between 21500 - 30000 £ per year.
Job Title: Sales & Retention Advisor
Location: Droitwich (Hybrid)
Job Type: Full-Time (40 hours per week)
Salary: £26,780
Job Summary: In this fast-paced and customer-focused role, you’ll handle a high volume of inbound and outbound queries from both residential and business customers. You’ll be responsible for managing contract renewals, and supporting customer retention efforts. Your ability to build rapport, understand customer needs, and offer tailored broadband solutions will be key to driving satisfaction and long-term loyalty.
In addition, you’ll play a vital role in supporting Airband’s mission to bridge the digital divide—ensuring our customers, whether at home or in business, stay connected with reliable, high-speed internet.
Key Responsibilities
- Negotiate with existing customer base on renewal and upgrade offers.
- Proactively contact existing customers via phone and email with updates on their enquiry.
- Assist in resolving any complaints within the company SLA and in a timely and professional manner.
- Daily log and accurately maintain CRM (Salesforce) in conjunction with colleagues: daily input of customers’ orders into DWS Portal. VOIP.
- Create strong links internally with colleagues in other departments to ensure customers’ expectations are met.
- Attend meetings as and when required.
- Undertake a variety of sales administrative tasks as requested by your line manager.
Key Skills
- Previous experience in a telephone customer service role.
- Experience of telephone sales negotiation preferable.
- Previous work within an office sales environment preferable.
- Knowledge of Salesforce (Contact Management System) preferable but not essential.
- Experience in renewals inbound & outbound.
- Positive outlook and ability to multi-task and prioritise.
What can Airband Offer you?
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus – a thank you for every customer you send our way.
- Hybrid working – a mix of working from home and in the office.
- Free Broadband – If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
- Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.
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Sales & Retentions Advisor employer: Airband
Contact Detail:
Airband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retentions Advisor
✨Tip Number 1
Familiarise yourself with Airband's mission and values. Understanding their goal to bridge the digital divide will help you connect with the company's ethos during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and negotiations. Role-playing scenarios with friends or family can help you feel more confident when dealing with real customers.
✨Tip Number 3
Network with current or former employees of Airband on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the Sales & Retention Advisor role.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your ability to build rapport and retain customers. Being able to share these stories will make you stand out during the interview process.
We think you need these skills to ace Sales & Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you've handled inbound and outbound queries, managed contract renewals, or worked with CRM systems like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build rapport with customers and your understanding of their needs. Mention specific examples of how you've successfully retained customers or negotiated sales in the past.
Highlight Key Skills: In your application, clearly outline your skills that match the job description, such as telephone negotiation experience, multi-tasking abilities, and a positive outlook. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Airband
✨Know Your Product
Familiarise yourself with the broadband solutions offered by Airband. Understanding the products will help you answer questions confidently and demonstrate your ability to tailor solutions to customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer queries or complaints. Highlight your ability to build rapport and resolve issues effectively, as this is crucial for a Sales & Retention Advisor.
✨Practice Negotiation Scenarios
Since the role involves negotiating contract renewals, practice common negotiation scenarios. Think about how you would handle objections and persuade customers to stay with Airband.
✨Demonstrate Your Multi-tasking Ability
Be ready to discuss how you manage multiple tasks efficiently. The role requires handling a high volume of calls and maintaining accurate records, so showcasing your organisational skills will be beneficial.
