Broadband Installation Engineer in Monmouth

Location: South Wales (ideally you will be based between Pontypool and Monmouth)

Job Type: Full-Time 40 hours per week, Monday to Friday.

Salary: £31,000 to £35,180 Per Annum DOE + Discretionary Annual Bonus + Company Vehicle Provided

At Airband, we’re building more than broadband networks, we’re helping reshape connectivity across the UK. Originally established to tackle the digital divide in rural and underserved communities, Airband has grown into a dynamic broadband provider delivering services through Fibre, Fixed Wireless Access (FWA) and wholesale network partnerships.

Role Summary

The Broadband Installation Engineer plays a key role in delivering high-quality broadband connections to customers, ensuring every installation is completed safely, efficiently, and to Airband’s expected standards. The role involves installing and servicing both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) solutions, while providing a professional and positive customer experience at every stage of the visit. As a representative of Airband, the Broadband Installation Engineer is also expected to uphold company values, maintain high standards of customer care and contribute to the growth of the business by supporting a reliable and professional installation service.

Responsibilities

• Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
• Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
• Perform thorough testing services to confirm functionality and signal strength.
• Deliver all installations in a professional manner.
• Always maintain a high level of health and safety awareness.
• Maintain own stock levels & vehicle cleanliness.
• Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
• Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
• Submission of defected infrastructure using provided software/apps.
• Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON.
• Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
• Use of a hoist to survey or install when needed.
• Out of Hours (OOH) on-call work may be required on a rota basis.
• Working closely with field and office-based colleagues.
• Liaising with third parties including landowners, utilities, build contractors, landlords and customers.
• Must comply with the company Vehicle Policy.
• Role model Airband’s Values across the organisation, ensuring they are meaningfully reflected in ways of working.
• Support growing our customer base at every opportunity.
• Any other duties that are required in addition to those listed.

Key Skills

• Excellent written and verbal communication
• Effective time management and prioritisation
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively as part of a wider Airband team
• Embraces change, is adaptable and is willing to learn
• Customer / user-focused mindset
• Continuous improvement mindset
• Planning and organisational skills
• Competent use of Microsoft 365 tools
• Embraces diversity
• Expert Troubleshooting
• Attention to detail
• Health & Safety Awareness
• Team Collaboration
• Inventory Management
• Comfortable working at heights

Technical & Digital Skills

• Ability to learn new FWA & Fibre systems and technologies quickly.
• Understanding of digital ways of working and collaboration tools
• Proficiency with FWA & Fibre Customer installs – both UG & OH

Qualifications & Professional Knowledge

• Essential - training will be provided to fill any certification gaps.
• Static & Mobile Boom 1B & 3B (IPAF)
• CSS Worksafe (Safe working at Height)
• First Aid at work
• Asbestos Awareness
• Manual Handling
• Street Works (Unit 2 01 SLG)
• A8 or SA001 O/H safety
• A9 or SA002 U/G safety
• S7 or N007 Sub duct and cable installation
• S8 or E001 Overhead cable installation
• S9 Pole stepping on congested poles
• Full UK Driving Licence

Experience

• Essential Proven experience of telecommunication installations
• Experience working in relevant environment multi-functional telecommunications role
• Demonstrable experience of learning new technologies in a fast-paced organisation

Desirable

• Experience of FWA installations.

Medical Restrictions

Due to the nature of this role, applicants should be aware of the following requirements:

• Colour Blindness: The role involves working with colour-coded fibre optic cabling, requiring the ability to accurately distinguish between colours.
• Weight Restriction: The role requires the use of safety harnesses, which have a maximum user weight limit of 140 kg (including clothing, tools, and equipment where applicable).
• Claustrophobia: The role may involve working in confined or restricted spaces, including ducts, chambers, and other enclosed environments.
• Acrophobia / Vertigo: The role involves working at height using ladders, platforms, towers, or similar access equipment and requires comfort and competence when working in elevated positions.

Please note: These requirements are based on the essential health and safety demands of the role. Reasonable adjustments will be considered in accordance with equality and employment legislation.

What can Airband Offer you?

• Discretionary Annual Bonus.
• Company Vehicle
• Overtime pay.
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.