Head of Platforms & Data in Droitwich

The Head of Platforms & Data is responsible for designing, developing and operating the platform ecosystem that enables Airband's Fixed Wireless Access (FWA) business to scale. This includes the business and operational support systems (BSS/OSS), the API and integration layer and data architecture that supports customer activation, service assurance, billing, field operations and wholesale enablement. The role ensures all platforms are scalable, modular and interoperable, enabling seamless workflows between commercial systems, network systems and operational tools.

Responsibilities

• Platforms Architecture & Evolution

• Own the end-to-end architecture for BSS and OSS platforms.
• Ensure platforms are API-first, modular and scalable, avoiding vendor lock-in.
• Maintain a platforms roadmap aligned with network growth, service models and business strategy.

• Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms.
• Define API standards, governance, security and lifecycle control.
• Drive workflow automation to reduce manual provisioning and service handling.

• Define the enterprise data model and data governance framework.
• Lead development and scaling of the data platform (warehouse / lake).
• Ensure high-quality data supports customer insight, service assurance, capacity analytics and commercial reporting.

• Define and refine core business and service workflows (activation, inventory sync, provisioning, incident/change processes, wholesale enablement).
• Ensure tooling supports reliable, repeatable and automated operations.

• Manage platform vendors, integrators and outsourced delivery partners.
• Balance build vs buy to optimise cost and delivery speed.
• Ensure platform enhancements are delivered predictably, tested and documented.

• Lead a multi-disciplinary platforms and data team.
• Establish platforms governance, architecture review boards and structured change control.
• Communicate platform roadmap and progress to executive stakeholders.

Key Success Measures

• Stability, extensibility and reduction in manual handoffs.
• Reduction in time from order to service activation.
• Accuracy and usability of operational and commercial data.
• Increased automation across Service Operations and Networks.
• Delivery of platform capabilities aligned to scaling roadmap.

Person Specification

• A role model, able to always demonstrate and uphold Airband's values.
• Excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities.
• Self-starter, able to take the lead and bring projects and tasks to completion.
• An eye for detail, focused on implementing robust controls and processes.

Airband Benefits

• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme.

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.