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- Tasks: Support customers with exceptional service and manage accounts efficiently.
- Company: Join Airband, a leading internet provider transforming rural broadband.
- Benefits: Enjoy competitive salary, hybrid work, free broadband, and great discounts.
- Why this job: Be part of a team making a real difference in rural communities.
- Qualifications: Experience in administration or customer service is essential.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 25000 - 35000 £ per year.
Job Title: Customer Accounts Administrator (12 months Fixed Term Contract)
Location: Droitwich (Hybrid)
Job Type: Full-Time – 37.5 hours per week
Salary: £25,000
Now is the perfect time to join Airband\’s Finance & Purchasing Division and be part of our dedicated Customer Accounts Team.
Role Overview
Be a vital part of this Team who provide an exceptional level of service & support to our Airband customers. If you like variety this role involves a diverse mix of dealing with various internal divisions, ensuring a smooth customer journey, inbound & outbound resolution, debt management and a high level of administration & database activity.
As a Customer Accounts Administrator, you can be part of Airband’s goal to deliver an outstanding Customer experience. For 15 years, we\’ve been connecting rural communities, and we\’re committed to transforming areas that deserve better broadband by providing a 1st choice service to all rural customers.
You will have established experience within administration, customer service or call centre environments. High attention to detail and the ability to work in a busy, reactive and customer driven team.
More about the role:
- Creating customers contracts & ensuring smooth Customer Journey and creating customer Payment Schedules
- Dealing and working with other departments to resolve customers queries whilst Processing Cancellations and updating customer as well as creating customers final invoices.
- Processing promotions– Checking customers are eligible for this and updating systems & Checking eligibility of Buy outs for new customers and processing.
- Supporting our Credit Controller with payments and agreeing payment plans.
- Delivering a high level of detail across all cancellations, database information entries and recording all stages of the customer/call lifecycle.
More about Airband:
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey.
What can Airband offer you?
- Competitive Basic Salary
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus – a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband – If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment Agency support is not required on this occasion.
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Customer Accounts Administrator (12 Months Fixed Term Contract) employer: Airband
Contact Detail:
Airband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Administrator (12 Months Fixed Term Contract)
✨Tip Number 1
Get to know the company! Research Airband and understand their mission to connect rural communities. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of examples from your past experiences where you’ve gone above and beyond to help someone.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Airband team!
We think you need these skills to ace Customer Accounts Administrator (12 Months Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Accounts Administrator role. Highlight your experience in administration and customer service, and don’t forget to mention any relevant skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Airband and how your background makes you a perfect fit for the team. Keep it friendly and professional!
Showcase Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – we love a polished application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Airband
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Accounts Administrator role. Familiarise yourself with the key responsibilities like creating customer contracts and processing cancellations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, be ready to share specific examples from your past experiences. Think of times when you resolved customer queries or managed difficult situations. Highlighting these skills will show that you can handle the demands of a busy, customer-driven environment.
✨Prepare for Common Questions
Anticipate questions related to administration and database management, as well as your experience in customer service. Practice your responses to questions like 'How do you ensure accuracy in your work?' or 'Can you describe a time you went above and beyond for a customer?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Customer Accounts Team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
