Broadband Installation Engineer

Job Title: Broadband Installation Engineer

Location: North Devon

Job Type: Full-Time, 40 hours per week, Monday to Friday.

Salary: £31,000 to £35,180 Per Annum DOE + Discretionary Annual Bonus + Company Vehicle Provided

Overview

At Airband, we’re building more than broadband networks; we’re helping reshape connectivity across the UK. Originally established to tackle the digital divide in rural and underserved communities, Airband has grown into a dynamic broadband provider delivering services through Fibre, Fixed Wireless Access (FWA) and wholesale network partnerships.

Role Summary

The Broadband Installation Engineer plays a key role in delivering high‑quality broadband connections to customers, ensuring every installation is completed safely, efficiently, and to Airband’s expected standards. The role involves installing and servicing both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) solutions, while providing a professional and positive customer experience at every stage of the visit.

As a representative of Airband, the Broadband Installation Engineer is also expected to uphold company values, maintain high standards of customer care and contribute to the growth of the business by supporting a reliable and professional installation service.

Responsibilities

• Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
• Set up and configure routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
• Perform thorough testing services to confirm functionality and signal strength.
• Deliver all installations in a professional manner.
• Maintain a high level of health and safety awareness.
• Maintain own stock levels & vehicle cleanliness.
• Complete fibre and wireless install surveys using IT equipment such as laptop, phone, and tablets.
• Use Fibre Cloud, Weezie and third‑party network architecture software to provide detailed install plans.
• Submit defected infrastructure using provided software/apps.
• Use business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON.
• Use a wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
• Use a hoist to survey or install when needed.
• Out of Hours (OOH) on‑call work may be required on a rota basis.
• Work closely with field and office‑based colleagues.
• Liaise with third parties including landowners, utilities, build contractors, landlords and customers.
• Comply with the company Vehicle Policy.
• Role model Airband’s Values across the organisation, ensuring they are meaningfully reflected in ways of working.
• Support growing our customer base at every opportunity.
• Perform any other duties that are required in addition to those listed.

Key Skills

• Excellent written and verbal communication.
• Effective time management and prioritisation.
• Strong problem‑solving skills.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively as part of a wider Airband team.
• Embraces change, is adaptable and is willing to learn.
• Customer / user‑focused mindset.
• Continuous improvement mindset.
• Planning and organisational skills.
• Competent use of Microsoft 365 tools.
• Embraces diversity.
• Expert troubleshooting.
• Health & Safety awareness.
• Team collaboration.
• Inventory management.
• Comfortable working at heights.

Technical & Digital Skills

• Ability to learn new FWA & Fibre systems and technologies quickly.
• Understanding of digital ways of working and collaboration tools.
• Proficiency with FWA & Fibre Customer installs – both UG & OH.

Qualifications & Professional Knowledge

Essential training will be provided to fill any certification gaps.

• Static & Mobile Boom 1B & 3B (IPAF)
• CSS Worksafe (Safe working at Height)
• First Aid at work
• Asbestos Awareness
• Manual Handling
• Street Works (Unit 2 01 SLG)
• A8 or SA001 O/H safety
• A9 or SA002 U/G safety
• S7 or N007 Sub duct and cable installation
• S8 or E001 Overhead cable installation
• S9 Pole stepping on congested poles
• Full UK Driving Licence

Experience

Essential

• Proven experience of telecommunication installations.
• Experience working in relevant environment multi‑functional telecommunications role.
• Demonstrable experience of learning new technologies in a fast‑paced organisation.

Desirable

• Experience of FWA installations.

Medical Restrictions

• Colour blindness – the role involves working with colour‑coded fibre optic cabling, requiring the ability to accurately distinguish between colours.
• Weight restriction – the role requires the use of safety harnesses, which have a maximum user weight limit of 140 kg (including clothing, tools, and equipment where applicable).
• Claustrophobia – the role may involve working in confined or restricted spaces, including ducts, chambers, and other enclosed environments.
• Acrophobia / Vertigo – the role involves working at height using ladders, platforms, towers, or similar access equipment and requires comfort and competence when working in elevated positions.

Reasonable adjustments will be considered in accordance with equality and employment legislation.

What Airband Offers

• Discretionary Annual Bonus.
• Company Vehicle.
• Overtime pay.
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5 % Airband pension plus a minimum 3 % employee contribution.
• Customer referral bonus – a thank you for every customer you send our way.
• Hybrid working – a mix of working from home and in the office.
• Free broadband – if you are in our coverage, you can benefit from free broadband with us (subject to time served).
• 20 % off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance, Dental care, and Health cash fund (dependent on the length of service).
• Airshare – employee discount platform with discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year.
• Refer a friend reward scheme – a selection of great rewards to choose from.

Pre‑Employment Checks

Applicants must have the right to work in the UK and provide satisfactory references. A DBS check may be required for customer‑facing roles. A driving licence may also be required for field‑based positions.