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- Tasks: Install and maintain broadband systems, ensuring top-notch connectivity for customers.
- Company: Join Airband, a leader in connecting rural communities with innovative broadband solutions.
- Benefits: Enjoy a company vehicle, hybrid working, free broadband, and discounts on shopping and healthcare.
- Why this job: Be part of a mission to bridge the digital divide while developing valuable technical skills.
- Qualifications: No prior experience needed; we provide training for all necessary certifications.
- Other info: Flexible hours with potential overtime and a supportive team environment.
The predicted salary is between 28840 - 31930 £ per year.
Job Title: Broadband Installation Engineer
Location: Midlands (Worcestershire)
Job Type: Full-Time (40 hours per week)
Salary: £28,840 – £31,930 DOE (progressing to £33,990 when fully operational) + Discretionary Annual Bonus + (vehicle provided)
Job Summary
The broadband installation engineer role is critical to connecting our customer to the network. Utilising fibre connection and our unique FWA (fixed wireless access) technology to ensure we can reach the most rural communities. The successful candidate will be responsible for installing, maintaining, and troubleshooting broadband systems to ensure optimal performance and customer satisfaction. (we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don\’t worry if you don\’t have experience in both!)
Key Responsibilities
- Install Fibre and Wireless services from Airband main network to the customer\’s premises, ensuring minimal disruption and adherence to safety standards.
- Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
- Perform thorough testing services to confirm functionality and signal strength.
- Deliver all installations in a professional manner.
- Always maintain a high level of health and safety awareness.
- Maintain own stock levels & vehicle cleanliness.
- Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
- Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
- Submission of defected infrastructure using provided software/apps.
- Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON
- Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
- Use of a hoist to survey or install when needed.
- Out of Hours (OOH) on-call work may be required on a rota basis.
- Liaising with third parties including landowners, utilities, build contractors, landlords and customers.
Key Skills
- Customer service.
- Technical understanding and ability to learn new technologies.
- Able to independently solve problems
- Expert troubleshooting
- Must be comfortable working at heights (including rooftops)
Mandatory
It is important that all our engineers have the right certifications to be compliant and safe whilst working. Therefore, we have a list of mandatory requirements for the role, but we will support new colleagues to fill any skills gaps they have before they are fully operational in the role.
- Driving Licence
- Static & Mobile Boom 1B & 3B (IPAF)
- CSS Worksafe (Safe working at Height)
- First Aid at work
- Asbestos Awareness
- Manual Handling
- Street Works (Unit 2 01 SLG)
- A8 or SA001 O/H safety
- A9 or SA002 U/G safety
- S7 or N007 Sub duct and cable installation
- S8 or E001 Overhead cable installation
- S9 Pole stepping on congested poles
- NOPS Card
What can Airband Offer you?
- Discretionary Annual Bonus.
- Company Vehicle
- Overtime pay.
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus – a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband – If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.
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Broadband Installation Engineer employer: Airband
Contact Detail:
Airband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadband Installation Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as fibre connection and fixed wireless access (FWA). Understanding these technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant certifications or training you have that align with the mandatory requirements listed. If you lack some certifications, express your willingness to obtain them, showing your commitment to safety and compliance.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role involves liaising with various stakeholders, showcasing your ability to communicate effectively and solve problems will set you apart from other candidates.
✨Tip Number 4
Research Airband's company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression during interviews, demonstrating that you're not just looking for a job, but a place where you can contribute positively.
We think you need these skills to ace Broadband Installation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to broadband installation, customer service, and technical troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention any specific experiences that relate to installing or maintaining broadband systems, and express your eagerness to learn if you lack certain skills.
Highlight Certifications: List any relevant certifications you possess, such as health and safety training or technical qualifications. If you are missing some mandatory certifications, mention your willingness to obtain them and how you plan to do so.
Showcase Problem-Solving Skills: In your application, provide examples of how you've independently solved problems in previous roles. This is crucial for a position that requires troubleshooting and technical understanding.
How to prepare for a job interview at Airband
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of fibre and wireless technologies. Be prepared to discuss how you would troubleshoot common issues and the tools you would use for installations.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Familiarise yourself with health and safety regulations relevant to installation work, and be prepared to discuss how you ensure safety during installations.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
