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- Tasks: Conduct inspections and audits to ensure quality standards across the business.
- Company: Join Airband, a top internet provider connecting rural communities with high-speed broadband.
- Benefits: Enjoy 25 days leave, hybrid work, free broadband, and various employee perks.
- Why this job: Be part of a team driving excellence and continuous improvement in a growing company.
- Qualifications: Accreditation in telecom installation and experience in quality monitoring are essential.
- Other info: Must have the right to work in the UK; driving license may be needed.
The predicted salary is between 33900 - 44100 £ per year.
Location: Southwest/Devon/Somerset
Job Type: Full-Time (40 hours per week)
Salary: £39,000 to £41,000 depending on experience
Airband is a leading internet service provider delivering high-speed broadband to rural communities. We offer solutions including Fibre to the Premises and Fixed Wireless Solutions. As we continue to grow our customer base, we are looking for a Quality Auditor to drive quality and professional standards across the business. You will conduct thorough inspections and audits of network build and installation, reporting on all findings and building a reputation for excellence.
Responsibilities
- Collate business and contract quality statistics and submit to the Head of Quality.
- Lead on quality initiatives, providing advice and support to regional build teams.
- Conduct inspections and audits across all business functions to ensure compliance with company policies, procedures, and standards, including PIA compliance and Airband build/installation standards.
- Assist in preparing reports and analyzing the quality performance based on inspections and audits.
- Review quality data to identify trends and areas for improvement.
- Monitor and review contractor and sub-contractor quality performance regularly.
- Highlight strengths and best practices in quality for adoption by other teams.
- Develop and maintain effective relationships with managers, supervisors, employees, contractors, and external resources.
- Investigate instances of poor quality, identify root causes, and develop action plans to prevent recurrence.
- Drive continuous improvement programs through analysis, process audits, and collaborative activities.
- Ensure compliance with PIA and Airband standards and principles.
- Perform monthly QC checks on test results and cabinet documents.
- Maintain records of assessments and report findings to management monthly.
Key Skills
- Excellent oral, written, and presentation skills suitable for clients, subcontractors, and colleagues.
- Accreditation in telecom network installation (e.g., poleing, cabling).
- Experience in monitoring quality standards.
- Certificates/Tickets Essential: Emergency First Aid, SA001A OH Safety Awareness, SA002 UG Safety Awareness, S5 Pole Survey, S6 Duct Survey, NOPS Card, NRSWA-O1 SLG.
- Desirable: Lead Auditor ISO 9001, Asbestos Awareness, Manual Handling, Static Boom (1b), Mobile Boom (3b), S011 FTTP Surveyors, S013 Network Regulations for Surveyors.
What Airband Offers
- 25 days paid leave, rising to 30 plus bank holidays.
- 5% pension contribution plus a minimum 3% employee contribution.
- Customer referral bonuses.
- Hybrid working model (home and office).
- Free broadband (coverage permitting).
- 20% discount on EE plans.
- Cycle to work scheme, tech scheme, healthcare, dental, and health cash fund.
- Employee discount platform (Airshare).
- Refer a friend rewards.
Pre-employment Checks
Applicants must have the right to work in the UK, with satisfactory references. A DBS check may be required, and a driving license may be necessary for field roles.
Quality Auditor employer: Airband Community Internet
Contact Detail:
Airband Community Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Auditor
✨Tip Number 1
Familiarise yourself with the specific quality standards and compliance regulations relevant to the telecom industry, especially those mentioned in the job description like PIA compliance. This knowledge will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the telecom sector, particularly those who have experience in quality auditing. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven quality improvements in previous roles. Highlighting your problem-solving skills and ability to implement action plans will set you apart from other candidates.
✨Tip Number 4
Research Airband's current projects and initiatives. Understanding their business model and recent developments will allow you to tailor your conversation during interviews, showing your genuine interest in the company.
We think you need these skills to ace Quality Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality auditing and telecom network installation. Use keywords from the job description to demonstrate that you meet the specific requirements of the Quality Auditor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your understanding of Airband's mission. Mention specific examples of how you've driven quality initiatives in previous roles and how you can contribute to their success.
Highlight Relevant Certifications: List all relevant certifications and training, such as Lead Auditor ISO 9001 or Emergency First Aid, prominently in your application. This will help demonstrate your qualifications and commitment to maintaining high standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Auditor position.
How to prepare for a job interview at Airband Community Internet
✨Know Your Quality Standards
Familiarise yourself with the quality standards and compliance requirements specific to the telecom industry. Be prepared to discuss how you have applied these standards in previous roles, as this will demonstrate your expertise and understanding of the position.
✨Showcase Your Analytical Skills
As a Quality Auditor, you'll need to analyse data and identify trends. Prepare examples of how you've successfully used data analysis in past roles to improve quality or processes. This will highlight your ability to drive continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific quality issues or audits. Think through potential scenarios related to network build and installation, and be ready to explain your thought process and actions clearly.
✨Emphasise Communication Skills
Strong oral and written communication skills are crucial for this role. Be ready to discuss how you've effectively communicated quality findings to various stakeholders in the past, and consider preparing a brief presentation on a relevant topic to showcase your skills.
