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- Tasks: Engage with customers over the phone to sell Airband connectivity and build relationships.
- Company: Join Airband, a leading internet service provider transforming rural connectivity.
- Benefits: Competitive salary, hybrid working, free broadband, and generous leave.
- Why this job: Make a real difference in connecting communities while achieving your sales goals.
- Qualifications: Strong communication skills and a passion for customer service and sales.
- Other info: Enjoy a dynamic work environment with excellent career growth opportunities.
The predicted salary is between 20300 - 26700 £ per year.
Come and Join us at Airband! We have a great opportunity for talented Telesales Advisors to develop our customer base across our regions! This is a permanent position offering a competitive salary £25,396.80 + up to £12,000 OTE + benefits - we offer a Hybrid working model operating out of Droitwich.
You will be developing relationships with potential customers in order to advise and sell Airband connectivity, whilst meeting or exceeding the sales team KPIs. Promoting Airband’s reputation and customer relationships. The role will also contribute in generating sales for our business, being responsible for advising & closing sales over the phone whilst maintaining good customer relationships. If you have key skills in customer service and sales delivery we would like to hear from you.
More about Airband: Airband is an internet service provider bringing high-speed broadband to rural communities from North Wales down to Devon and Somerset in the Southwest. Having built the network our strategic focus is to increase our customer connections, and we are looking for a talented individual to support us to deliver an excellent customer experience as we continue to scale.
Key Responsibilities:- Follow-up website generated enquiries from potential customers
- Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order
- Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service.
- Take, record and process orders on our systems in person or over the phone/e-mail
- Go the “extra mile” to meet targets whilst providing exceptional service and advice.
- Maintain accurate customer records on CRM as well as other administrative tasks as required
- Accurate and timely reporting as required
- Promote a sales focused, goal driven approach whilst working as part of the wider Sales division.
- Active listener with good sales ability
- Patience and ability to engage with customers in conversation
- Asking questions to understand customer requirements and close sales.
- An excellent communicator with strong verbal and written skills.
- Punctual character with an eager drive to succeed by hitting sales targets
- A confident and resilient character with effective resolution skills.
- Exceptional understanding of customer excellence.
- Ability to deliver credible service to a broad range of internal and external contacts/customers.
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment Agency support is not required at this time.
Telesales Advisor in Droitwich employer: Airband Community Internet
Contact Detail:
Airband Community Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor in Droitwich
✨Tip Number 1
Get to know Airband! Research the company, its values, and what makes it tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your pitch! Role-play common sales scenarios with a friend or in front of the mirror. The more comfortable you are with your sales approach, the better you'll perform during those crucial calls.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what Airband really values in a Telesales Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a fantastic team that’s all about bringing high-speed broadband to rural communities.
We think you need these skills to ace Telesales Advisor in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Advisor role. Highlight your sales experience and customer service skills, as these are key for us at Airband. Use specific examples that showcase how you've met or exceeded targets in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to work with Airband and how your skills align with our mission to provide excellent customer experiences.
Showcase Your Communication Skills: As a Telesales Advisor, strong verbal and written communication skills are essential. Make sure your application reflects this – check for clarity, grammar, and tone. We want to see that you can engage customers effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Airband team!
How to prepare for a job interview at Airband Community Internet
✨Know Your Product Inside Out
Before your interview, make sure you understand Airband's services and how they benefit customers. Familiarise yourself with the key selling points of their connectivity solutions so you can confidently discuss them during the interview.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've successfully closed sales in the past. Think about times when you turned a hesitant customer into a satisfied one, and be ready to explain your approach and techniques.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and show that you can engage in meaningful conversations with potential customers.
✨Emphasise Customer Relationships
Airband values exceptional customer service, so be prepared to discuss how you've built and maintained strong relationships with clients. Share stories that highlight your ability to resolve issues and ensure customer satisfaction, as this will resonate well with the interviewers.
