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For Companies At a Glance
- Tasks: Support customers with contracts, payments, and queries while ensuring a smooth journey.
- Company: Join Airband, a leading internet provider transforming rural broadband access.
- Benefits: Enjoy 25 days paid leave, hybrid working, free broadband, and employee discounts.
- Why this job: Be part of a team making a real difference in rural communities' connectivity.
- Qualifications: Experience in administration or customer service with strong attention to detail.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Accounts Administrator (12 months Fixed Term Contract)
Location: Droitwich (Hybrid)
Job Type: Full-Time – 37.5 hours per week
Now is the perfect time to join Airband\’s Finance & Purchasing Division and be part of our dedicated Customer Accounts Team.
Role Overview
Be a vital part of this Team who provide an exceptional level of service & support to our Airband customers. If you like variety this role involves a diverse mix of dealing with various internal divisions, ensuring a smooth customer journey, inbound & outbound resolution, debt management and a high level of administration & database activity.
As a Customer Accounts Administrator, you can be part of Airband’s goal to deliver an outstanding Customer experience. For 15 years, we\’ve been connecting rural communities, and we\’re committed to transforming areas that deserve better broadband by providing a 1st choice service to all rural customers.
You will have established experience within administration, customer service or call centre environments. High attention to detail and the ability to work in a busy, reactive and customer driven team.
Responsibilities
- Creating customers contracts & ensuring smooth Customer Journey and creating customer Payment Schedules
- Dealing and working with other departments to resolve customers queries whilst Processing Cancellations and updating customer as well as creating customers final invoices.
- Processing promotions– Checking customers are eligible for this and updating systems & Checking eligibility of Buy outs for new customers and processing.
- Supporting our Credit Controller with payments and agreeing payment plans.
- Delivering a high level of detail across all cancellations, database information entries and recording all stages of the customer/call lifecycle.
More about Airband
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey.
What can Airband offer you?
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus – a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband – If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment Agency support is not required on this occasion
Seniority level
Not Applicable
Employment type
Contract
Job function
Finance
Industries
Telecommunications
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Customer Accounts Administrator employer: Airband Community Internet
Contact Detail:
Airband Community Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Administrator
✨Tip Number 1
Get to know the company! Research Airband and its mission to connect rural communities. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of the Airband family.
We think you need these skills to ace Customer Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Accounts Administrator role. Highlight your experience in administration and customer service, and don’t forget to mention any relevant skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer service and how your background makes you a great fit for our team at Airband.
Showcase Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. A clean, well-organised application reflects your ability to manage important tasks effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Airband Community Internet
✨Know the Company Inside Out
Before your interview, take some time to research Airband and its mission. Understand their commitment to providing high-speed broadband to rural communities. This will not only show your interest in the company but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Accounts Administrator, you'll be dealing with various customer queries. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Attention to Detail
This role requires a high level of detail in administration and database activity. Be ready to discuss how you've managed tasks that required precision in the past. Mention any tools or methods you use to ensure accuracy in your work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
