At a Glance
- Tasks: Support global customers and enhance their experience with our iOS apps.
- Company: Join Air Apps, a fast-growing tech company redefining resource management.
- Benefits: Enjoy free meals, health insurance, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and relocation support.
- Why this job: Be the voice of our brand and make a real impact on user satisfaction.
- Qualifications: 3+ years in customer support and a passion for improving user experiences.
The predicted salary is between 30000 - 40000 £ per year.
About Air Apps
At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll play a key role in delivering exceptional user experiences, helping people get the most out of our products every day. Join us on this journey to redefine resource management and change lives along the way.
This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.
The Role
As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence. You will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement. This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey.
Responsibilities
- Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
- Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
- Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
- Escalate bugs and product issues with clear documentation and actionable insights
- Generate and manage reports on customer experience metrics and satisfaction levels
- Monitor trends and recurring issues to inform product and customer experience improvements
- Contribute to customer experience strategies and initiatives that elevate service quality
- Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
- Create and maintain documentation, knowledge base articles, and internal processes
- Manage multiple projects and priorities effectively in a dynamic environment
Requirements
- Approximately 3+ years of experience in customer support or a similar role
- Proficiency in English; additional languages are a plus
- Strong experience with Zendesk, social media platforms, and other customer communication tools
- Solid understanding of iOS applications and mobile ecosystems
- Ability to troubleshoot technical issues and identify root causes methodically
- Strong written communication skills with attention to detail
- Comfortable working with data, reporting, and customer experience metrics
- Self-motivated and able to manage time and priorities independently
- Ability to handle multiple projects simultaneously in a fast-paced environment
- Interest in customer experience trends and continuous improvement practices
- Experience with documentation and cross-team coordination is a plus
- Bachelor’s degree in a relevant field or equivalent practical experience
Why Join Air Apps?
- Apple hardware ecosystem for work.
- Annual Bonus
- Top-tier Health and Life Insurance for peace of mind.
- Transportation Budget to support your commute needs.
- Coverflex benefits package for meal allowances, well-being, and more.
- Air Conference - an opportunity to meet the team, collaborate, and grow together.
- Pension Fund to support your long-term financial planning.
- Urban Sports Club membership to keep you active.
- Meals 100% free at the hub.
Diversity & Inclusion
At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
Global iOS Support Specialist – Customer Experience in London employer: airapps
At Air Apps, we pride ourselves on being an innovative and dynamic employer that values passion and ambition. Our Lisbon office offers a collaborative work culture where you can thrive alongside cross-functional teams, while enjoying exceptional benefits such as top-tier health insurance, a transportation budget, and free meals. With a strong commitment to diversity and inclusion, we provide ample opportunities for personal and professional growth, making us an excellent choice for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global iOS Support Specialist – Customer Experience in London
✨Tip Number 1
Get to know the company inside out! Research Air Apps, their products, and their mission. This way, when you chat with them, you can show off your passion and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Air Apps, it’s crucial to convey information clearly and professionally. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Show your problem-solving skills! Be ready to discuss how you've tackled technical issues in the past. Think of specific examples where you identified root causes and provided effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global iOS Support Specialist – Customer Experience in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Air Apps and contributing to our mission of redefining resource management.
Tailor Your Experience:Make sure to highlight your relevant experience in customer support and iOS applications. We love seeing how your background aligns with what we do, so don’t hold back on those specific skills that make you a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at airapps
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Air Apps' products and their iOS applications. Familiarise yourself with common customer issues and how to troubleshoot them. This will show your passion for the role and your commitment to providing excellent customer support.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've successfully resolved customer issues in the past, highlighting your friendly and human-centred approach.
✨Be Data Savvy
Since the role involves monitoring customer satisfaction and analysing trends, brush up on your data skills. Be ready to discuss how you’ve used metrics in previous roles to improve customer experience. This will demonstrate your analytical mindset and ability to contribute to continuous improvement.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Air Apps’ culture, team dynamics, and future projects. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you. Plus, it’ll make the conversation more engaging!
