At a Glance
- Tasks: Support global customers and enhance their experience with our iOS apps.
- Company: Join Air Apps, a fast-growing tech company redefining resource management.
- Benefits: Enjoy free meals, health insurance, annual bonuses, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for growth and relocation support.
- Why this job: Be the voice of our brand and make a real impact on user satisfaction.
- Qualifications: 3+ years in customer support, strong iOS knowledge, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Air Apps
At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll play a key role in delivering exceptional user experiences, helping people get the most out of our products every day.
This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.
The Role
As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence. You will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement. This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey.
Responsibilities
- Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
- Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
- Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
- Escalate bugs and product issues with clear documentation and actionable insights
- Generate and manage reports on customer experience metrics and satisfaction levels
- Monitor trends and recurring issues to inform product and customer experience improvements
- Contribute to customer experience strategies and initiatives that elevate service quality
- Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
- Create and maintain documentation, knowledge base articles, and internal processes
- Manage multiple projects and priorities effectively in a dynamic environment
Requirements
- Approximately 3+ years of experience in customer support or a similar role
- Proficiency in English; additional languages are a plus
- Strong experience with Zendesk, social media platforms, and other customer communication tools
- Solid understanding of iOS applications and mobile ecosystems
- Ability to troubleshoot technical issues and identify root causes methodically
- Strong written communication skills with attention to detail
- Comfortable working with data, reporting, and customer experience metrics
- Self-motivated and able to manage time and priorities independently
- Ability to handle multiple projects simultaneously in a fast-paced environment
- Interest in customer experience trends and continuous improvement practices
- Experience with documentation and cross-team coordination is a plus
- Bachelor’s degree in a relevant field or equivalent practical experience
Why Join Air Apps?
- Apple hardware ecosystem for work.
- Annual Bonus
- Top-tier Health and Life Insurance for peace of mind.
- Transportation Budget to support your commute needs.
- Coverflex benefits package for meal allowances, well-being, and more.
- Air Conference - an opportunity to meet the team, collaborate, and grow together.
- Pension Fund to support your long-term financial planning.
- Urban Sports Club membership to keep you active.
- Meals 100% free at the hub.
Diversity & Inclusion
At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
Global iOS Support Specialist – Customer Experience employer: airapps
At Air Apps, we pride ourselves on being an innovative and inclusive employer, dedicated to redefining resource management through cutting-edge AI solutions. Our vibrant office in Lisbon fosters a collaborative work culture where employees are empowered to grow and contribute meaningfully, supported by comprehensive benefits such as top-tier health insurance, a transportation budget, and free meals. Join us to be part of a dynamic team that values diversity and is committed to making a positive impact on users worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Global iOS Support Specialist – Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! As an iOS Support Specialist, you’ll need to troubleshoot issues effectively. Use mock scenarios to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Global iOS Support Specialist – Customer Experience
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Air Apps and contributing to our mission. Share why you’re passionate about customer experience and how you can make a difference.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your relevant experience in customer support and any specific skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised as we review applications.
How to prepare for a job interview at airapps
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Air Apps' products and their iOS applications. Familiarise yourself with common customer issues and how to troubleshoot them. This will show your passion for the role and your ability to provide effective support.
✨Showcase Your Communication Skills
As a Customer Support Specialist, clear communication is key. Practice explaining technical issues in simple terms. During the interview, demonstrate your friendly and professional tone, as this reflects how you would interact with customers.
✨Be Data Savvy
Since the role involves monitoring customer satisfaction metrics, brush up on your data analysis skills. Be prepared to discuss how you’ve used data to improve customer experiences in past roles. This will highlight your analytical mindset and commitment to continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer experience and product development. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of redefining resource management.
