Business Analyst - Telco

About Airalo

Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionises the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee
Location: Remote-first
Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

We are seeking a versatile Technical Business Analyst to lead the localized adaptation and system integration of our Global MVNO Core. Your mission is to ensure that our platform (HSS, DRA, PGW) isn’t just "connected," but fully optimised for specific local market requirements. In this role, you will bridge the gap between our standardised engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the "Functional Why and What" to the Core Network Engineers, allowing them to focus on the technical architecture while you ensure all regional mandates and interconnectivity specifications are met.

Responsibilities

• Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
• Comparing local regulatory requirements against existing platform capabilities and collaborating with Core Engineers to identify necessary enhancements.
• Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams.
• Defining business rules and data exchange requirements for Number Portability (MNP) and specifying functional needs for voice/SMS routing.
• Defining data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools.
• Leading the definition of acceptance criteria to ensure that technical delivery successfully satisfies the specific regulatory hurdles of each country.
• Managing the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for the development sprint.
• Coordinating with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates.

Requirements

• 5+ years of experience as a Technical Business Analyst, preferably within the Telecom or Tech industry.
• Proven ability to synthesise complex regulatory documents into actionable engineering tasks.
• Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers.
• Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets that an engineering team can execute against.
• Experience or deep interest in international roaming, interconnectivity, and the nuances of varying global telecom markets.
• Ability to create clear, structured technical documentation and process flowcharts.
• Ability to act as a liaison between legal, product, and engineering teams.
• Good verbal and written communication skills in English.

Bonus

• Prior work experience in MVNO or Mobile Core environments.
• Experience with GSMA standards and eSIM technology.
• Familiarity with Lawful Interception (LI) and regional compliance reporting.

Please note that to be considered for this role, you must reside in and be fully eligible to work in either the UK or Spain. Proof of a valid right to work in one of these two countries will be required.

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy.

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.