At a Glance
- Tasks: Lead a team to ensure smooth customer journeys in heat pump planning and installation.
- Company: Join Aira, a pioneering clean-energy company transforming home heating.
- Benefits: Enjoy 25 days annual leave, health cash plan, and hybrid working options.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact in the clean energy sector while developing your career.
- Qualifications: Experience in planning or customer operations and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
About Aira - Help us plan the future of energy needs. At Aira, we’re changing the way homes are heated. Heating accounts for a significant share of Europe’s carbon emissions, and our mission is simple: make clean energy a practical, accessible choice for millions of households. We started with intelligent heat pumps. Now we’re building a complete clean-energy ecosystem across heat pumps, solar, battery storage and smarter home energy technology. And as we continue to grow across the UK, we’re looking for a Heat Pump Planning Team Lead to help us deliver an exceptional experience for every customer.
About the role. This is a brilliant opportunity for someone who loves leading people, solving problems and making things happen. Reporting to our Planning Manager, you’ll lead and support a team of Heat Pump Planning Agents responsible for moving customers smoothly from sales handover through planning, installation and post-install completion. You’ll be right at the heart of our UK operation – keeping workloads moving, coaching your team, removing blockers and making sure customers always know what happens next. It’s a fast-paced role where priorities can change quickly, so we’re looking for someone who brings energy, organisation and calm leadership when things get busy.
What you’ll be doing. You’ll lead your team day to day, creating an environment where people take ownership, collaborate and deliver great customer outcomes. That means coaching and developing Planning Agents, running regular one-to-ones and team sessions, balancing workloads and helping new starters quickly get up to speed. You’ll also keep a close eye on the customer journey – making sure jobs are progressing, actions are completed, records are accurate and anything at risk of delay is identified early. When challenges arise, you’ll help the team find solutions. Whether that means working with Technical Design, Sales, Installations, Customer Care or Logistics, you’ll bring the right people together and keep things moving.
- Monitor team performance against KPIs, service levels and quality standards.
- Review outstanding actions, ageing cases and urgent customer priorities.
- Coach colleagues where additional support or development is needed.
- Act as the first point of escalation for more complex planning or customer issues.
- Ensure customer records and planning information are accurate and up to date.
- Support key planning and compliance activity including DNO requirements, planning permission and Boiler Upgrade Scheme processes.
- Spot recurring problems and work with the Planning Manager to improve how we operate.
- Support the introduction of new tools, processes and smarter ways of working.
What we’re looking for. You don’t need to know everything about heat pumps on day one. What matters most is that you’re a confident people leader who understands operational delivery and knows how to keep both customers and teams moving forward. You’ll ideally bring:
- Experience within planning, scheduling, customer operations, installations or another fast-paced operational environment.
- Previous experience supervising, coaching or supporting a team.
- Strong organisation and prioritisation skills.
- The ability to manage multiple customer journeys, cases or projects at the same time.
- Confidence dealing with complex situations and customer escalations.
- Experience working with KPIs, service levels and operational targets.
- Excellent communication and problem-solving skills.
- Strong attention to detail and a commitment to getting things right.
- The confidence to work across different teams and build strong working relationships.
- Experience using CRM, workflow or job-management systems – HubSpot experience would be a bonus.
Experience within heat pumps, renewable energy, heating, construction or home installation services would be advantageous, as would knowledge of MCS, DNO processes, planning permission or the Boiler Upgrade Scheme – but these aren’t essential if you bring the right operational leadership experience.
Why join Aira? Because this isn’t just another planning role. You’ll be joining a growing business at an exciting point in its journey, with the opportunity to help shape how our UK operation develops and scales. You’ll have real responsibility, plenty of variety and the chance to build your career within one of Europe’s most ambitious clean-energy companies.
What we offer:
- 25 days’ annual leave + bank holidays
- Health Cash Plan
- Reward Gateway (Employee Discounts)
- Hybrid working from our Manchester office, Trafford Park, M41 7LY
- A supportive, ambitious and collaborative team
- Genuine opportunities for development and career progression
- The chance to play a key role in the transition towards cleaner home energy
Everyone is welcome at Aira. At Aira, we’re not only champions of next-generation energy – we’re champions of diversity and inclusion too. We believe different backgrounds, experiences and perspectives make us stronger, spark better ideas and help us serve our customers and communities more effectively. We welcome applications from everyone and will never accept discrimination in any form. Together, we’re helping create a new era for people and the planet.
Heat Pump Planning Team Lead in Stretford employer: Airahome
Aira is an exceptional employer for electricians seeking a meaningful career in the clean energy sector. With comprehensive training at the Aira Academy, employees can develop their skills while contributing to sustainable solutions that benefit families and the environment. Our inclusive work culture, competitive salary, and generous benefits package make Aira a rewarding place to grow professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Heat Pump Planning Team Lead in Stretford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Heat Pump Planning Team Lead role you’re after at Airahome.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Airahome a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Airahome.
✨Apply Through Company Websites
When you spot a role like Heat Pump Planning Team Lead at Airahome, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Heat Pump Planning Team Lead in Stretford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Heat Pump Planning Team Lead, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Airahome a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Airahome specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Airahome
✨Brush Up on Core Engineering Principles
Before heading into the interview with Airahome, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Airahome want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
