About The Role
The Regional Operations Manager leads the safe, efficient and high-quality delivery of installation operations across a large geographical area. The role manages and develops operational managers and Team Leaders, and holds accountability for the performance of field-based installation teams and subcontractor partners. The successful candidate should have prior experience managing managers, setting clear expectations, reviewing performance and holding regional leadership teams accountable for results.
What You'll Be Doing
The role has responsibility for delivering installation targets across heat pumps, solar PV and battery storage, while maintaining strong standards of quality, customer experience, health and safety and commercial performance.
Key responsibilities include:
- Managing and developing operational managers and Team Leaders.
- Leading field-based direct labour teams and subcontractor partners.
- Delivering installation volume, productivity and capacity targets.
- Managing performance across multiple locations and regions.
- Supporting national operational initiatives and ensuring consistent standards across the business.
- Reviewing regional performance through operational dashboards, weekly reviews and monthly business reviews.
- Managing labour capacity, recruitment requirements and team onboarding.
- Improving productivity, utilisation and installations per available team.
- Managing operational budgets, labour costs, overtime and subcontractor spend.
- Driving improvements in installation margin and reducing avoidable operational costs.
- Improving Right First Time performance and reducing remedial works, revisits and incomplete installations.
- Managing complex customer complaints and high-risk operational escalations.
- Ensuring installations are properly planned, designed, resourced and materially ready.
- Working closely with Planning, Design, Supply Chain, Finance, Customer Support, Technical Support, Quality and Compliance.
- Managing subcontractor performance, including quality, safety, productivity, customer experience and commercial delivery.
- Leading recovery plans where installation volume, productivity, quality, cost or customer experience is below target.
- Driving continuous improvement and sharing best practice across regional and national operations.
- Supporting the development and implementation of operational processes, systems and performance dashboards.
Qualifications and Experience
The successful candidate should have significant operational leadership experience, including experience managing managers within a field-based, construction, installation, utilities, heating or renewable energy environment. They should also have experience operating across multiple regions or within a national business, with the ability to influence senior stakeholders, lead teams and deliver consistent operational performance at scale.
Benefits
- Base Salary of £72,100 + bonus
- Car allowance
- Company Phone + laptop
- 25 days Annual Leave + Bank Holidays
- Health Cash Plan
- Reward Gateway (shopping discount)
- Life insurance
Equal Employment Opportunity
We will never accept any form of discrimination and believe that together we can drive a new era for our people and planet.
Regional Operations Manager employer: Aira
Aira is an exceptional employer for Plumbing & Heating Engineers, offering a dynamic work environment focused on sustainability and innovation in the clean energy sector. With comprehensive training programmes and robust career development opportunities, employees are empowered to grow their skills while contributing to a greener future. The company's commitment to diversity and inclusion ensures that all team members feel valued and supported in their roles.
