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- Tasks: Assist customers with bookings and provide top-notch service in a fast-paced environment.
- Company: Join a next-gen clean energy champion making a positive impact on the world.
- Benefits: Earn £24,000 plus commission, enjoy 25 days leave, and receive comprehensive training.
- Why this job: Be part of a mission-driven team creating sustainable homes and a greener future.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 24000 - 33600 £ per year.
Pushing boundaries for a sustainable future. Can clean-energy tech change the world? We say yes. The way we heat our homes today is responsible for 15% of all of Europe’s CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero. We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We’d love you to do it with us.
About the role
We are seeking a dedicated and customer-focused call centre representative to join our team. You will be responsible for handling customer inquiries, assisting customers with booking surveys, services and providing excellent customer service. Your ability to communicate effectively, manage customer inquiries, and efficiently handle booking processes will be crucial to the success of our Call Centre operations.
Responsibilities for the role include:
- Answer customer inquiries, resolve issues, provide solutions to ensure customer satisfaction in a professional and courteous manner.
- Assist customers with booking appointments, reservations, or services based on their requirements.
- Provide customers with information about our company, products and services.
- Stay up to date with product/service changes, promotions, and updates to provide accurate information to customers.
- Efficiently manage and maintain booking schedules using the company's booking software or tools.
- Coordinate with internal departments to ensure smooth and timely execution of bookings.
- Escalate complex problems to supervisors or managers when necessary.
- Maintain accurate customer records in our CRM system.
What we would like you to have:
Full training will be provided at the Aira Academy, however, the following skills and experiences would be beneficial to this role:
- Skills using basic computer applications.
- Excellent communication skills.
- Excellent problem solving and decision-making abilities.
- Ability to work well in a team environment as well as individually.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Strong problem-solving skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
What we offer:
- £24,000 Salary + Commission
- 25 days annual leave + Bank Holidays
- Comprehensive training and ongoing professional development.
- Opportunity to work in a dynamic and supportive team environment.
- Career growth and advancement opportunities within the company.
At Aira, we’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.
Ready to find true purpose in your work? Join our team and play a pivotal role in creating a positive customer experience and contributing to our company's success.
Contact Centre Booking Agent in Dartford employer: Aira
Contact Detail:
Aira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Booking Agent in Dartford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show you're genuinely interested in their work and how you can contribute to their clean-energy goals.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, role-play with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively, which is key for a Contact Centre Booking Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team in making a positive impact on the world through sustainable energy solutions.
We think you need these skills to ace Contact Centre Booking Agent in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Booking Agent role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role is all about effective communication, don’t shy away from showcasing your ability to convey information clearly. Use examples from past experiences where you’ve successfully handled customer inquiries or resolved issues.
Be Professional Yet Personable: While we love professionalism, we also appreciate a friendly touch! Make sure your application reflects your personality. We want to see how you can connect with customers and make their experience enjoyable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aira
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s mission and values, especially their focus on clean energy. Research their products and services so you can confidently discuss how you can contribute to their goals.
✨Show Off Your Communication Skills
As a Contact Centre Booking Agent, communication is key. Practice answering common customer inquiries and resolving issues in a clear and friendly manner. This will help you demonstrate your ability to handle customer interactions effectively during the interview.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or managed bookings under pressure. This will show your potential employer that you can think on your feet.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to different situations. Mention any experience you have working flexible hours or in fast-paced environments, as this aligns with the role's requirements and shows you’re ready to jump in wherever needed.
