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For Companies At a Glance
- Tasks: Lead and optimise high-volume consumer claims operations using cutting-edge technology.
- Company: A tech-driven consumer claims group focused on innovation and operational excellence.
- Benefits: Competitive salary, 20 days leave, and hands-on experience in a modern environment.
- Why this job: Join a pioneering team driving AI innovation and make a real impact.
- Qualifications: Experience in operations or claims, strong leadership, and data-driven mindset.
- Other info: Inclusive culture with exciting growth opportunities in a dynamic firm.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes. We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high-performing claims operations. This role sits at the heart of that operational growth.
The Role
We are looking for people who want to make a difference, people who take ownership, stay curious, and help move our business forward. As part of our Operations team, you will play a key role in driving processes, operational excellence, and contributing to a fast-moving environment powered by technology and intelligent processes. We welcome people who enjoy working in a modern, digital-first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.
Responsibilities
- Operational Leadership
- Oversee the day-to-day running of high-volume consumer claims operations
- Monitor workflow queues, volumes, and service levels
- Identify bottlenecks and implement corrective action
- Ensure adherence to SLAs, KPIs, and regulatory standards
- Maintain high standards of quality control and case progression
- Process Improvement & Continuous Improvement
- Identify and implement process improvements across the claims lifecycle
- Use data and MI to improve performance and efficiency
- Champion automation, system improvements, and smarter ways of working
- Support implementation of new operational processes and tools
- Stakeholder & Business Support
- Work closely with senior leadership and cross-functional teams
- Ensure compliance with internal processes and regulatory requirements
Requirements
- Has experience in operations, claims, legal, financial services, or a similar processing environment
- Has experience managing or supervising a team
- Is comfortable working with automation, CRM systems, or workflow tools
- Is highly organised with strong attention to detail
- Is confident managing KPIs, performance, and team output
- Is a strong communicator who can engage at all levels
- Is data-driven and comfortable using systems and reporting tools
- Has experience leading process or continuous improvement initiatives
- Is proactive, solutions-focused, and comfortable driving change
Nice To Have
- Experience in airline claims, legal claims, or regulated environments
Benefits
- Competitive salary
- 20 days annual leave + bank holidays
- Opportunity to lead and shape a core operational function
- Hands-on experience in a tech-enabled, data-driven business
- Exposure to automation, AI-supported workflows, and modern systems
Why Join Us?
- Career Growth: You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.
- Supportive Culture: You’ll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.
- Modern Practice: Work with advanced AI-powered tools, streamlined workflows, and full administrative support.
- Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.
- Equality, Diversity & Inclusion: We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
If you’re ready to take ownership of operations, lead a team, and drive meaningful improvements, we’d love to hear from you. Please apply with your CV.
This job specification may be reviewed and updated periodically to reflect the evolving needs of the business. The Company reserves the right to close this vacancy earlier than the stated closing date if a suitable candidate is identified.
Closing date for applications: 30.03.2026
Operations Manager in Wolverhampton employer: Air Travel Claim
Contact Detail:
Air Travel Claim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their tech-driven approach and think of examples from your experience that showcase your operational excellence and problem-solving skills.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used data to improve processes in past roles. This will resonate well with our focus on automation and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our tech-led team.
We think you need these skills to ace Operations Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Operations: When you're writing your application, let us see your enthusiasm for operations! Share specific examples of how you've driven process improvements or managed teams in the past. We want to know what makes you tick!
Be Data-Driven: Since we’re all about using data to improve performance, make sure to highlight your experience with data analysis and reporting tools. Show us how you've used data to make decisions or enhance efficiency in previous roles.
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Focus on your relevant experience in claims, operations, or any tech-driven environments. We love seeing how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine. Plus, it’s super easy!
How to prepare for a job interview at Air Travel Claim
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations and understand their claims processes. Familiarise yourself with their use of technology, automation, and data intelligence. This will not only help you answer questions confidently but also show your genuine interest in how they operate.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and driving operational excellence. Think of specific examples where you've led process improvements or tackled challenges head-on. Highlighting your proactive approach and solutions-focused mindset will resonate well with the interviewers.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to improve performance, come ready to discuss how you've used data and reporting tools in past roles. Share examples of how your data-driven insights led to successful outcomes, especially in high-volume environments.
✨Engage with Questions
Prepare thoughtful questions that demonstrate your curiosity about the company’s future, especially regarding their automation and AI initiatives. Asking about their vision for operational growth shows that you're not just looking for a job, but are genuinely interested in contributing to their success.