The Person
We are seeking an experienced supervisor who will be comfortable in supporting the management team with the responsibility of our leisure operation within our Entertainment Centre.
The Supervisor will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day.
Knowledgeable and experience in leading from the front is helpful.
The supervisor will be able to assist the management team in training and developing the team to deliver consistently excellent service to the highest of standards.
The Role - Main responsibilities
- The Supervisor will mainly be responsible for Bowling, Laser and Arcades. This includes an element of machine maintenance, lane cleaning.
- Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
- Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week.
- Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
- Ensure the correct and continual use of all company procedures, systems and documents.
- Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
- Significant solid 2 years+ management experience in a fast paced catering/retail/leisure/hospitality sector.
- Evidence of people management, training and development and on the job coaching and support.
- An approachable and enthusiastic manner and a can-do attitude.
- Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the workplace.
- Be confident in dealing with and had previous experience in dealing with performance management.
- Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.
- Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.
Additional Information
- Sociable working hours for the catering and hospitality sector.
- Full training will be given for the role.
- Due to the nature of the business the successful applicant will normally be required to work weekends.
Supervisor - Lisburn employer: Air-tastic Limited
Join our vibrant team at the Entertainment Centre in Lisburn, where we prioritise a supportive work culture that fosters employee growth and development. As a Supervisor, you'll benefit from sociable working hours, comprehensive training, and the opportunity to lead a passionate team dedicated to delivering exceptional customer service. We value your commitment and enthusiasm, ensuring a rewarding environment where you can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Lisburn
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so don’t just memorise answers. Think about your past experiences and how they relate to the role of Supervisor.
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated a team or handled challenges in a fast-paced environment. This will demonstrate that you can keep a cool head under pressure, just like they need.
✨Tip Number 4
Don’t forget to ask questions at the end of your interview. It shows you're genuinely interested in the role and the company. Ask about their training programmes or how they maintain high standards in customer service – it’ll make you stand out!
How to prepare for a job interview at Air-tastic Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the leisure industry, especially in areas like bowling, laser games, and arcades. Familiarise yourself with common equipment maintenance tasks and customer service standards. This will show that you're not just a good fit for the role but also genuinely interested in the operations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team under pressure. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to lead from the front, which is crucial for the supervisor role.
✨Emphasise Training and Development
Be ready to discuss your approach to training and developing team members. Share any strategies you've used to coach staff and improve their performance. Highlighting your commitment to building a reliable team will resonate well with the management team.
✨Exude Enthusiasm and Approachability
Your attitude can make a huge difference in an interview. Show your passion for the role and the company ethos. Be friendly and approachable, as this reflects the kind of environment they want to create. Remember, they’re looking for someone who can inspire their team and maintain a positive atmosphere.
