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For Companies At a Glance
- Tasks: Engage with customers, handle enquiries, and assist with bookings across our centres.
- Company: Join the vibrant team at Airtastic in Lisburn!
- Benefits: Earn ÂŁ13 per hour with flexible full-time or part-time hours.
- Other info: Full training provided; great opportunity for personal growth!
- Why this job: Be the friendly face of customer service and make a difference every day.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 11 - 15 ÂŁ per hour.
Department: Sales and Customer Relations.
Reports To: Sales and Customer Relations Manager
Role Type: Office Based, located in Airtastic Lisburn, Full time or part time – Monday to Sunday – regular office hours.
Salary: ÂŁ13 per hour
The Person
An exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI. The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and e‑mail enquiries and assisting with bookings across all of our centres.
The Role – Main Responsibilities
- To professionally handle all customer enquiries by telephone, online booking, social media platforms and email.
- To confidently handle any customer feedback in a calm and professional manner.
- Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.
- To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.
- To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.
- To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.
- To organise groups bookings within the centres. This can be either school and youth groups, or corporate team building packages.
- To handle sales calls, both inbound and outbound.
- To keep good and accurate records of all bookings and customer interactions.
Experience / Skills / Attributes
Full training will be given for the role but successful candidates will have:
- Strong interpersonal and communication skills, with the ability to build rapport with people.
- Excellent grasp of the English language in both spoken and written communication.
- Excellent organizational skills and attention to detail.
- An approachable and enthusiastic manner and a “can do” attitude.
- Ability to work independently and as part of a team.
- Good knowledge of Microsoft Office Suite – Word, Excel or equivalent platforms.
Or e‑mail your CV to recruitment@air-tastic.com.
Customer Service Rep - Lisburn employer: Air-tastic Limited
Contact Detail:
Air-tastic Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep - Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Airtastic and Funky Monkeys. Understanding their values and services will help you connect better with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries during the actual job.
✨Tip Number 3
Be ready to showcase your 'can do' attitude! During the interview, share examples of how you've tackled challenges in the past. Employers love to see that you can stay calm and professional under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Airtastic!
We think you need these skills to ace Customer Service Rep - Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Rep role. Highlight your communication skills and any relevant experience in customer service to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team at Airtastic. Don’t forget to mention your enthusiasm for engaging with customers!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your answers are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Air-tastic Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative at Airtastic. Familiarise yourself with their services and how they engage with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more comfortable when discussing how you'd handle customer enquiries and feedback during the interview.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of tasks. Think of examples from your past experiences where you've successfully organised bookings or handled multiple customer interactions. This will demonstrate your attention to detail and ability to stay on top of things.
✨Bring Your Enthusiasm
Airtastic is looking for someone with an approachable and enthusiastic manner. During the interview, let your personality shine through! Share why you’re excited about the opportunity and how you can contribute to creating a great customer experience. A positive attitude can go a long way!